Best Zendesk freelancers for Customer Service to hire in 2025

FAQs

How can I determine the right skills for a 'Zendesk' expert?

Look for someone who knows how to use Zendesk very well. They should understand customer service and know how to resolve issues fast. Check if they have experience working on similar projects.

What should I include in the job description?

Describe your project needs clearly. Mention you’re hiring a 'Zendesk' expert and list any specific tasks. Be sure to include any goals or deadlines you have in mind.

How can I confirm a freelancer’s expertise in 'Zendesk'?

Ask for examples of their past projects using Zendesk. Look for reviews or feedback from other clients. This will help you see if the expert is a good fit.

What information should I give to start a project?

Share details about your business and what problems you want to solve. Let the freelancer know who they will be working with. This way, they will understand your needs better.

How do I set clear expectations with a 'Zendesk' expert?

Talk about what you expect from the freelancer each week. Be clear about deadlines and the quality of work you need. This will help the expert deliver what you want.

What should I discuss during the initial meeting?

Discuss your goals and make sure the expert understands your project. Verify their understanding of Zendesk setup and customization. Talk about how you will communicate during the project.

What steps should I take to onboard a 'Zendesk' expert?

Provide access to necessary tools and resources. Explain any company policies they should know. This will help them start the project quickly and effectively.

How can I ensure smooth communication with a freelancer?

Choose the best ways to keep in touch, like email or chat. Set regular check-ins to discuss progress. This way, you’ll both stay updated and solve any issues quickly.

What should be done to monitor progress without micromanaging?

Set milestones for the project that match your goals. Ask for regular updates on these milestones. This helps you see progress without needing to check constantly.

How can I measure the success of a 'Zendesk' expert's work?

Look at the improvements in customer satisfaction or issue resolution times. See if your goals and project deadlines were met. These signs show the expert did their job well.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.