Office Manager- MS Carbon Zambia

• Direct sales and marketing of the organization's products including lifting equipment, gate valves, carbon brushes, pumps, hybrid energy solutions, and ore handling equipment.

• Managed all correspondence, email, telephone, and mailed letters, both incoming and outgoing.

• Prepared tender documents, as well as attended the bid opening meetings, and prepared follow-up reports.

• Maintained office services by organizing office operations and procedures, prepared payroll, controlled correspondence, designed filing systems, reviewed and approved supply requisitions, and assigned and monitored clerical functions.

• Completed operational requirements by scheduling and assigning employees and followed up on work results.

• Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Designed and implemented office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Placed orders to suppliers and manufacturers for products and services required by the organization’s clients.

• Handled petty cash and basic bookkeeping.

• Renewed and filed the organization’s statutory certifications.

• Organized logistics and accommodation for management and other employees.

• Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

• Planned and organized staff training, learning, and development by organizing workshops, from the venue, and logistics to food and drinks.

• Kept personnel files updated and filed them accordingly.

• Handled employee grievances.

• Prepared quotations, invoices, and delivery notes.