What skills should I look for when hiring a Zendesk expert?
Look for someone who knows a lot about Zendesk's features. They should understand how to set up a Zendesk account and customize it for your needs. Check if they have experience in improving customer service with Zendesk tools. Good communication and problem-solving skills are also important.
What experience should a Zendesk expert have?
A skilled expert should have hands-on experience with Zendesk. This means setting up and managing Zendesk systems for businesses. Ask if they've worked in your industry before. They should have examples of past projects where they made customer service better using Zendesk.
How do I know if a Zendesk expert is the right fit for my project?
See if they understand your project goals. Ask them how they would approach your Zendesk setup and management. They should offer ideas on improving customer service processes. Good experts listen to your needs and explain how they'll meet your needs.
What deliverables should I agree on with a Zendesk expert?
Deliverables are like goals for the project. Agree on clear outcomes, like setting up a Zendesk help center or training your team. Make sure they include regular updates and a final report. Clear deliverables help both you and the expert stay on track.
How can I check a Zendesk expert's work history?
Ask them for examples of their past projects. They might have a portfolio or case studies showing their work with Zendesk. Client reviews or testimonials can also help. This will show you how they helped other businesses with Zendesk.
What questions should I ask in an interview with a Zendesk expert?
Ask about their experience with Zendesk tools. Question how they solved customer service challenges before. Understanding their problem-solving approach is important. Their answers should show they know how to make Zendesk work for your needs.
What should be included in a contract with a Zendesk expert?
Include the project timeline and deliverables in the contract. Specify milestones and deadlines. Clear expectations help avoid misunderstandings. Make sure to cover communication methods and how often that should happen.
How should I start the project with a Zendesk expert?
Begin with a kickoff meeting to discuss your goals. Agree on the steps needed to reach your objectives. Make sure both of you understand the timeline and expectations. This meeting helps set a good foundation for the project.
How can I make sure communication is effective with a Zendesk expert?
Agree on how and when you'll communicate. Regular updates keep everyone informed. Tools like emails or video calls could be used. This will help you both stay aligned.
Who is Contra for?
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
What is the vision of Contra?
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.
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