Customer Support

Top Independent

Monic M.

(0)

Starting at

/hr

About this service

Summary

I have 8+ experience in customer service (3+ years in SaaS). I provide exceptional customer support to help businesses engage with their clients with the goal of complete satisfaction.

Some of the companies I've worked with are Linksys (Cisco > Belkin), Re:amaze (GoDaddy), and Basecamp (37signals).

What's included

Customer Support
Handling customer concerns, providing appropriate solutions, and following up with users to ensure resolution
Documentation and Reporting
Keeping records of customer interactions, processing customer accounts, and filing bug reports
Product Knowledge
Training and supporting customers and team members in using company products and services

Example projects