Customer Support

Starting at

$

30

/hr

About this service

Summary

I have 8+ experience in customer service (3+ years in SaaS). I provide exceptional customer support to help businesses engage with their clients with the goal of complete satisfaction.

Some of the companies I've worked with are Linksys (Cisco > Belkin), Re:amaze (GoDaddy), and Basecamp (37signals).

What's included

  • Customer Support

    Handling customer concerns, providing appropriate solutions, and following up with users to ensure resolution

  • Documentation and Reporting

    Keeping records of customer interactions, processing customer accounts, and filing bug reports

  • Product Knowledge

    Training and supporting customers and team members in using company products and services


Skills and tools

Customer Success Manager
Customer Support Representative
Community Manager
HelpScout
HubSpot
Intercom
Reamaze
Zendesk

Work with me