Customer Support
Starting at
$
30
/hrAbout this service
Summary
I have 8+ experience in customer service (3+ years in SaaS). I provide exceptional customer support to help businesses engage with their clients with the goal of complete satisfaction.
Some of the companies I've worked with are Linksys (Cisco > Belkin), Re:amaze (GoDaddy), and Basecamp (37signals).
What's included
Customer Support
Handling customer concerns, providing appropriate solutions, and following up with users to ensure resolution
Documentation and Reporting
Keeping records of customer interactions, processing customer accounts, and filing bug reports
Product Knowledge
Training and supporting customers and team members in using company products and services
Example projects
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
HelpScout
HubSpot
Intercom
Reamaze
Zendesk
Work with me