Operations Manager- United Better Homes, LLC
Tamika Chitwanga
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Posted Sep 27, 2022
Tamika optimized CRM, scheduled solar consultations, submitted permits, pitched sales, and boosted lead conversion by 20%, enhancing team efficiency by 15%.
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United Better Homes
What exactly is United Better Homes?
Professional Home Improvement & Roofing Company| RI, MA, & CT
United Better Homes is a family-owned and operated roofing company in RI, proudly serving families all over New England since 2003. We are a fully licensed and insured home improvement company in Massachusetts, Connecticut, and Rhode Island. Psst! They're really awesome, check them out here => United Better Homes carries a large variety of windows, doors, roofing, and siding.
My Role while working with them:-
• Maintained CRM records with 100% accuracy.
• Communicated clearly with leads on various platforms, including Salesforce, HighLevel, CED, and Freshdesk, achieving a 90% lead response rate.
• Scheduled appointments with leads, site surveys, and solar consultations using G-Suite, maintaining a 95% on-time scheduling rate.
• Submitted permits for approved proposals via the Rhode Island Online permitting portal, achieving a 100% submission success rate.
• Pitched sales calls to generated prospective clients, converting 30% into successful sales.
• Submitted applications along with day-to-day tasks, ensuring a 98% completion rate.
• Prepared reports on lead generation and conversion, demonstrating a 20% increase in lead conversion rates.
• Provided administrative support to the team, ensuring optimal operations day-to-day, contributing to a 15% improvement in overall team efficiency.