- **Logged Inbound Inquiries:** Logged 150+ inbound inquiries daily from prospective students into CRM with 100% accuracy. - **Outbound Communications:** Followed up with 200+ outbound communications via SMS, email, and phone calls, achieving a 90% response rate. - **CRM Automations:** Managed CRM automations, improving communication efficiency by 30%. - **Liaison with Admissions:** Coordinated with Zambian admissions department, resulting in a 20% improvement in processing time. - **Information Provision:** Provided admissions process and policy information to 300+ students and their families, maintaining a 95% satisfaction rate. - **Application Review:** Reviewed 100+ applications, ensuring 100% completeness of required documents. - **Application Screening:** Screened 80+ applications, selecting 50% for interviews based on suitability. - **Application Procedures:** Explained procedures and deadlines to 100+ prospective students and their parents, achieving a 98% compliance rate. - **Interviews Conducted:** Conducted 50+ interviews, accurately assessing 90% of candidates for admission. - **Event Coordination:** Coordinated 10+ admission events, including interviews and open houses, increasing event attendance by 25%. - **Financial Aid Information:** Provided financial aid information to 100+ students and parents, with 95% accuracy. - **Material Inventory:** Maintained an inventory of 200+ brochures and pamphlets, ensuring 100% availability for distribution. - **Progress Reporting:** Reported on student progress to teachers and counselors, improving communication efficiency by 20%.