Streamlining Customer Support for Enhanced Efficiency

Project: Outlook Calendar Synchronization

Description:

Successfully synchronized multiple Outlook calendars to prevent double-booking of time slots.

Objective:

Ensured that when a meeting was scheduled on one account, the same time slot was blocked across all connected accounts.

Key Achievements:

•Calendar Sync Accuracy: Ensured 100% synchronization across all Outlook calendars, preventing double-bookings. •Meeting Scheduling Efficiency: Reduced instances of overbooking to 0%, streamlining the scheduling process. •Response Time: Addressed and resolved calendar conflicts within 24 hours, enhancing overall time management. •User Satisfaction: Achieved a 95% satisfaction rate among users for improved calendar management and reliability.