Streamlining Customer Support for Enhanced Efficiency
Tamika Chitwanga
Project: Outlook Calendar Synchronization
Description:
Successfully synchronized multiple Outlook calendars to prevent double-booking of time slots.
Objective:
Ensured that when a meeting was scheduled on one account, the same time slot was blocked across all connected accounts.
Key Achievements:
•Calendar Sync Accuracy: Ensured 100% synchronization across all Outlook calendars, preventing double-bookings.
•Meeting Scheduling Efficiency: Reduced instances of overbooking to 0%, streamlining the scheduling process.
•Response Time: Addressed and resolved calendar conflicts within 24 hours, enhancing overall time management.
•User Satisfaction: Achieved a 95% satisfaction rate among users for improved calendar management and reliability.
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Posted Jul 25, 2024
Tamika synchronized Outlook calendars, eliminated double-bookings, resolved conflicts within 24 hours, and achieved 95% user satisfaction in calendar management
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Upwork
United Better Homes
