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Best freelance Customer Support Representatives to hire in 2025

Looking to hire Customer Support Representatives for your next project? Browse the world’s best freelance Customer Support Representatives on Contra.

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Profile avatar
Saif Sheikh
PRORawalpindi, Pakistan
$25k+
Earned
9x
Hired
5.0
Rating
1
Followers
Cover image for Customer Support & Booking Management for Watersports company.
Cover image for Customer Support for RoseBox NYC
Cover image for Customer service & E-commerce operations for ZCRAVE
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People also hire

Graphic Designers
UX Designers
Web Designers
UI Designers

Explore projects by Customer Support Representatives on Contra

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6
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Top services from Customer Support Representatives on Contra

Cover image for Community Manager
Discord

Discord

Community Manager

Customer Support Representative

Community Manager

$25/hr

Cover image for E-commerce Management | Order Fulfillment & Customer management
Shopify

Shopify

eCommerce Manager

Customer Support Representative

E-commerce Management | Order Fulfillment & Customer management

$1,899

Cover image for 24/7 Chat & SMS Support
Freshdesk

Freshdesk

Customer Support Representative

Customer Success Manager

24/7 Chat & SMS Support

$299/mo

How clients are hiring Customer Support Representatives

User • Hiring as an individual

21d ago

Customer Service Representative (eCommerce)

$25 - $50/hr20 hrs/wkDuration: Ongoing

Customer Support Representative
Communications Specialist
Community Support Specialist
Slack
Gmail

Top locations for Customer Support Representatives

Toronto, CanadaBarcelona, SpainVancouver, CanadaLisbon, Portugal

Customer Support Representatives near you

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FAQs

Look for skills like communication, patience, and problem-solving. They should know how to use chat systems, emails, or social media tools. Experience with customer support software like Zendesk is a plus.
Provide them with plenty of resources to learn about your product. Share product manuals, videos, or guides. Arrange a meeting to discuss in detail what your company does.
Make sure to include the hours they will work, like weekdays or weekends. Specify the tasks they need to do, like answering emails or chats. Agree on tools they will use, like your preferred helpdesk software.
Set clear goals, like how many customer queries they should answer in a day. Use feedback from customers to see how well they are doing. Regularly review their work for speed and accuracy.
Use tools like emails, instant messaging, or video calls. Discuss and decide on the best way and time for both of you. Regular communication keeps everyone on the same page.
Prepare an onboarding checklist with steps like software setup and training. Schedule meetings to introduce them to your team. Provide access to resources they might need, like passwords or files.
Expect regular updates on customer queries, like daily or weekly reports. They should log all interactions with customers for record-keeping. Set goals for response times and problem resolution.
Create training materials or videos they can watch. Pair them with a seasoned team member as a mentor. Test their knowledge with scenarios they might face while supporting customers.
Provide them with a clear handbook or document of your policies. Discuss these policies and answer any questions during onboarding. Regularly remind them of these policies as part of their training.
Set up a kickoff meeting to discuss project goals. Ensure all tools and systems are ready for the freelancer. Agree on a timeline with milestones to keep track of progress.
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.

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