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Best freelance Customer Support Representatives to hire in 2025

Looking to hire Customer Support Representatives for your next project? Browse the world’s best freelance Customer Support Representatives on Contra.

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Logo for Wix StudioLogo for RiveLogo for WebstudioLogo for GlorifyLogo for JitterLogo for FlutterFlowLogo for PeachWebLogo for CanvaLogo for Lottie FilesLogo for Workshop BuiltLogo for BuildshipLogo for AppsumoLogo for FramerLogo for BarrelLogo for BubbleLogo for LummiLogo for WebflowLogo for GrayscaleLogo for Stride UXLogo for InstantLogo for SplineLogo for KittlLogo for RelumeLogo for HeyGenLogo for Replo

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Explore projects by Customer Support Representatives on Contra

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ModSquad

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Home Bakery | Social Media Management

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RED Social | Mandarin Content Creation

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🍏 Customer Specialist | Apple

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Community Support x Contra

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Airbnb Co-host

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Order Management & Customer Support

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Customer Success Management

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T10 League Cricket Team | Pitch Decks

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Customer Service Representative/Sales Agent/Technical Support

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Customer Service Representative/Chat Support/Email Support

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Customer Service Representative

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A+ Virtual Assistant | E-Commerce Specialist | Customer Support

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Customer Support for a Help Desk Platform (SaaS) 🌐

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Response Templates (Macros) for Re:amaze 🖋️🌀

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Customer service

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Customer Service

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Customer Support @ Contra 💠

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Customer Support for a Project Management Platform (SaaS) 🏕️

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6

Recruitment Manager

Cover image for Customer Success Manager/ Phone, Chat, Mail Support
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1

Customer Success Manager/ Phone, Chat, Mail Support

Cover image for Customer Success Manager/ Phone, Chat, Mail Support
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1

Customer Success Manager/ Phone, Chat, Mail Support

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Customer Success Manager/ Phone, Chat, Mail Support

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Senior Sales and Administration

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Senior Sales and customer

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Relations & Key Account Management

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Customer Success & Affiliate Relations

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Social Media Manager & Marketing Assistant to A Sales Coach

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Customer Support & Operations Specialist

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Optimizing E-Commerce Product Listings for Maximum Visibility

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E-Commerce Store Manager

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Reliable Virtual Assistant for Admin Support & Task Management

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Customer Service Specialist for Client Relations

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Customer Growth Specialist for GenChat AI

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COE Specialist I

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Senior Customer Advocate

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Customer Experience Specialist for Klondike Lubricants

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Happy Ambassador for BarkBox Inc.

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Intelligent Chatbot for Customer Support

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Program Admin for Gratifii Ltd

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Customer Service Expert for St. Frock

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Customer service & E-commerce operations for ZCRAVE

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Customer Support for RoseBox NYC

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Customer Support & Booking Management for Watersports company.

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Customer Support

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Customer Support (Weekends)

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Lessons from Building a Support Engineering Team from Scratch

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Integrating Support into the Company Vision

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FAQs

Look for skills like communication, patience, and problem-solving. They should know how to use chat systems, emails, or social media tools. Experience with customer support software like Zendesk is a plus.
Provide them with plenty of resources to learn about your product. Share product manuals, videos, or guides. Arrange a meeting to discuss in detail what your company does.
Make sure to include the hours they will work, like weekdays or weekends. Specify the tasks they need to do, like answering emails or chats. Agree on tools they will use, like your preferred helpdesk software.
Set clear goals, like how many customer queries they should answer in a day. Use feedback from customers to see how well they are doing. Regularly review their work for speed and accuracy.
Use tools like emails, instant messaging, or video calls. Discuss and decide on the best way and time for both of you. Regular communication keeps everyone on the same page.
Prepare an onboarding checklist with steps like software setup and training. Schedule meetings to introduce them to your team. Provide access to resources they might need, like passwords or files.
Expect regular updates on customer queries, like daily or weekly reports. They should log all interactions with customers for record-keeping. Set goals for response times and problem resolution.
Create training materials or videos they can watch. Pair them with a seasoned team member as a mentor. Test their knowledge with scenarios they might face while supporting customers.
Provide them with a clear handbook or document of your policies. Discuss these policies and answer any questions during onboarding. Regularly remind them of these policies as part of their training.
Set up a kickoff meeting to discuss project goals. Ensure all tools and systems are ready for the freelancer. Agree on a timeline with milestones to keep track of progress.
Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.
Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.

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