E-commerce Management | Order Fulfillment & Customer management
Starting at
$
1,899
About this service
Summary
Process
FAQs
How do we get started?
Simply reach out, and we’ll discuss your needs. Once we finalize the details, I will onboard, review your processes, and start managing your store within a few days!
What e-commerce platforms do you work with?
I am proficient in Shopify, WooCommerce, Magento, Amazon, Etsy, and more.
What order management and inventory tools do you use?
I have extensive experience with ShipStation, Shopify, Shippo, Dsers, and many other software.
Do you provide customer support along with e-commerce management?
Yes! I can handle customer inquiries related to orders, returns, and fulfillment through email, live chat, and phone.
Do you handle marketing or promotional campaigns?
No, I focus solely on e-commerce management and operations, not marketing.
Can you manage warehouse and fulfillment staff?
Yes, I can oversee warehouse and fulfillment operations to ensure smooth order processing.
Have you helped businesses reduce fulfillment errors and improve shipping times?
Yes! I have optimized operations to reduce errors, improve inventory accuracy, and speed up shipping processes.
Do you work with all industries?
I specialize in fashion, catering, phone accessories, watersports adventures, and supplements, but I can manage stores across various industries. However, I do not work with adult, gambling, or alcohol-related businesses.
What's included
Full-Time Customer Support
I will handle all customer inquiries professionally and promptly across email, live chat, and phone. This includes responding to questions, resolving complaints, processing returns, and ensuring a positive customer experience at every touchpoint. My goal is to enhance customer satisfaction, reduce response times, and manage all communications efficiently. What You’ll Get: ✅ Professional & Friendly Support – Ensuring positive customer interactions that build loyalty. ✅ Multi-Channel Coverage – Handling inquiries via email, live chat, and phone. ✅ Issue Resolution & Customer Satisfaction – Addressing concerns, tracking orders, processing returns, and managing escalations. ✅ CRM & Helpdesk Management – Proficient in Zendesk, Freshdesk, Shopify, Salesforce, Gorgias, and more. ✅ Proven Success – 90% customer satisfaction rate, ensuring a seamless experience for your customers. With my structured and results-driven approach, I help businesses improve customer response times, streamline operations, and enhance overall satisfaction. 💬 Let’s connect and ensure your customers get the best support experience! 🚀
Order Fulfillment, Inventory & Supplier Coordination
I provide full-time e-commerce management, handling order fulfillment, inventory tracking, supplier coordination, returns, customer support, and product listings to ensure your store runs smoothly. I also optimize fulfillment, shipping, and reporting processes to improve efficiency and reduce costs. With extensive experience managing Shopify, WooCommerce, Magento, Amazon, Etsy, and more, I am proficient in order and inventory management systems like ShipStation, Shippo, Dsers, TradeGecko, Skubana, and Cin7. Additionally, I can oversee warehouse and fulfillment staff, ensuring streamlined operations. I specialize in fashion, catering, phone accessories, watersports adventures, and supplement brands, but can manage stores across various industries. However, I do not work with adult, gambling, or alcohol-related businesses. Let me take the stress out of managing your store while you focus on growth! 🚀
Example projects
Recommendations
(5.0)
Client • Jan 30, 2025
Recommended
Saif has been an integral part of our customer support operations, ensuring everything runs smoothly and efficiently at all times. His ability to handle high volumes of support queries with professionalism and precision is truly impressive. He has also built and trained a highly skilled team that delivers exceptional customer service, making a significant impact on our operations. A true asset to our business!
Client • Jan 30, 2025
Recommended
Saif has been an invaluable part of our business for the past six years, seamlessly managing customer support, fulfillment, and shipping operations. His ability to streamline processes, enhance efficiency, and ensure a smooth customer experience has been instrumental in our growth. A true professional and a pleasure to work with!
Duration
30 days
Skills and tools
Customer Support Representative
eCommerce Manager
Operations Manager
Shopify
WooCommerce
Industries