E-commerce Management | Order Fulfillment & Customer management

Starting at

$

1,899

About this service

Summary

offer end-to-end e-commerce management, ensuring seamless order fulfillment, inventory tracking, supplier coordination, and returns management while optimizing shipping and reporting processes for efficiency. With extensive experience across multiple e-commerce platforms and industries, I not only manage day-to-day operations but also enhance workflows to reduce errors and improve efficiency.

Process

1️⃣ Onboarding & Access – Once we agree to work together, you provide access to your e-commerce and order management platforms along with any SOPs for operations.
2️⃣ Process Review & Optimization – I take 2-3 days to analyze existing workflows, identify gaps, and optimize fulfillment, shipping, and reporting processes.
3️⃣ Daily E-commerce Management – I handle: ✅ Order Fulfillment – Ensure smooth order processing and timely shipping. ✅ Inventory Tracking – Prevent stockouts and manage replenishment. ✅ Supplier Coordination – Work with suppliers to maintain stock flow. ✅ Returns & Customer Support – Manage returns and customer inquiries efficiently. ✅ Warehouse & Fulfillment Team Oversight – Ensure smooth backend operations.
4️⃣ Ongoing Reporting & Improvement – I track key metrics, ensure accurate reporting, and continuously refine processes for maximum efficiency.

FAQs

  • How do we get started?

    Simply reach out, and we’ll discuss your needs. Once we finalize the details, I will onboard, review your processes, and start managing your store within a few days!

  • What e-commerce platforms do you work with?

    I am proficient in Shopify, WooCommerce, Magento, Amazon, Etsy, and more.

  • What order management and inventory tools do you use?

    I have extensive experience with ShipStation, Shopify, Shippo, Dsers, and many other software.

  • Do you provide customer support along with e-commerce management?

    Yes! I can handle customer inquiries related to orders, returns, and fulfillment through email, live chat, and phone.

  • Do you handle marketing or promotional campaigns?

    No, I focus solely on e-commerce management and operations, not marketing.

  • Can you manage warehouse and fulfillment staff?

    Yes, I can oversee warehouse and fulfillment operations to ensure smooth order processing.

  • Have you helped businesses reduce fulfillment errors and improve shipping times?

    Yes! I have optimized operations to reduce errors, improve inventory accuracy, and speed up shipping processes.

  • Do you work with all industries?

    I specialize in fashion, catering, phone accessories, watersports adventures, and supplements, but I can manage stores across various industries. However, I do not work with adult, gambling, or alcohol-related businesses.

What's included

  • Full-Time E-commerce Management | Order Fulfillment, Inventory & Supplier Coordination

    I provide full-time e-commerce management, handling order fulfillment, inventory tracking, supplier coordination, returns, customer support, and product listings to ensure your store runs smoothly. I also optimize fulfillment, shipping, and reporting processes to improve efficiency and reduce costs. With extensive experience managing Shopify, WooCommerce, Magento, Amazon, Etsy, and more, I am proficient in order and inventory management systems like ShipStation, Shippo, Dsers, TradeGecko, Skubana, and Cin7. Additionally, I can oversee warehouse and fulfillment staff, ensuring streamlined operations. I specialize in fashion, catering, phone accessories, watersports adventures, and supplement brands, but can manage stores across various industries. However, I do not work with adult, gambling, or alcohol-related businesses. Let me take the stress out of managing your store while you focus on growth! 🚀

Recommendations

(5.0)

Dana Dadush • ROSEBOX NYC

Client • Jan 30, 2025

Saif has been an integral part of our customer support operations, ensuring everything runs smoothly and efficiently at all times. His ability to handle high volumes of support queries with professionalism and precision is truly impressive. He has also built and trained a highly skilled team that delivers exceptional customer service, making a significant impact on our operations. A true asset to our business!

Hila Zigdon • ZCRAVE

Client • Jan 30, 2025

Saif has been an invaluable part of our business for the past six years, seamlessly managing customer support, fulfillment, and shipping operations. His ability to streamline processes, enhance efficiency, and ensure a smooth customer experience has been instrumental in our growth. A true professional and a pleasure to work with!


Duration

30 days

Skills and tools

eCommerce Manager
Customer Support Representative
Operations Manager
Shopify
WooCommerce

Industries

E-Commerce
Fashion
Sports

Work with me