Professional Customer Support | Email, Live Chat & Phone Support

Pro

Saif Sheikh

Starting at

1,050

About this service

Summary

I provide dedicated full-time customer support for businesses, handling email, live chat, and phone inquiries for 8 hours a day, Monday to Friday. With expertise in e-commerce, fashion, florists, sports & adventure businesses, and supplement stores, I ensure seamless customer interactions, efficient issue resolution, and a 90% satisfaction rate. My ability to manage CRM platforms, streamline support processes, and enhance customer experience sets me apart. 🚀

Process

How It Works

1️⃣ Onboarding & Access – Once we decide to work together, the client provides access to their customer support and order management platforms (e.g., Shopify) along with clear SOPs (Standard Operating Procedures) for me to follow.

2️⃣ Learning & Preparation – I take 2-3 days to thoroughly review the SOPs, understand workflows, and compile any questions for clarity.

3️⃣ Execution & Support – After the onboarding period, I begin providing full-time customer support, ensuring smooth operations and top-tier customer service across email, live chat, and phone.

Seamless, structured, and hassle-free—let’s work together to enhance your customer experience! 🚀

FAQs

How do we get started?
Simply reach out, and we’ll discuss your needs. Once we decide to move forward, I’ll onboard into your system, review your SOPs, and start delivering top-notch customer support within just a few days! 🚀
How does the onboarding process work?
Once we agree to work together, the client provides access to their customer support and order management platforms along with their SOPs (Standard Operating Procedures). I take 2-3 days to review everything, ask any necessary questions, and then begin providing support.
What are your working hours?
For this package, I work full-time, Monday to Friday, 8 hours per day. If you need 24/7 support, we can discuss a custom arrangement.
How do you ensure customer satisfaction?
I have a 90% customer satisfaction rate, achieved through clear communication, proactive problem-solving, and a customer-first approach. My goal is to not just resolve issues but to create positive experiences that build brand loyalty.
Can you handle order processing and returns?
Yes! I assist customers with order tracking, processing refunds or exchanges, and handling return requests according to your company policies.
Do you offer part-time or short-term support?
This package is for full-time support (8 hours/day for one month), but if you need a different arrangement, feel free to reach out, and we can discuss a tailored plan.
What if I don’t have SOPs for my business?
If you don’t have Standard Operating Procedures (SOPs) in place, I can work with you to establish clear guidelines and best practices for managing customer support efficiently.

What's included

Full-Time Customer Support
I will handle all customer inquiries professionally and promptly across email, live chat, and phone. This includes responding to questions, resolving complaints, processing returns, and ensuring a positive customer experience at every touchpoint. My goal is to enhance customer satisfaction, reduce response times, and manage all communications efficiently. What You’ll Get: ✅ Professional & Friendly Support – Ensuring positive customer interactions that build loyalty. ✅ Multi-Channel Coverage – Handling inquiries via email, live chat, and phone. ✅ Issue Resolution & Customer Satisfaction – Addressing concerns, tracking orders, processing returns, and managing escalations. ✅ CRM & Helpdesk Management – Proficient in Zendesk, Freshdesk, Shopify, Salesforce, Gorgias, and more. ✅ Proven Success – 90% customer satisfaction rate, ensuring a seamless experience for your customers. With my structured and results-driven approach, I help businesses improve customer response times, streamline operations, and enhance overall satisfaction. 💬 Let’s connect and ensure your customers get the best support experience! 🚀
Optimization and Reporting
I will create and manage automated responses for frequently asked questions to streamline support efficiency. Additionally, I will provide weekly performance reports highlighting response times, common issues, and actionable insights to improve customer experience. Key Features: ✅ Automated email and chat responses for FAQs. ✅ Weekly reports with response times and customer feedback. ✅ Recommendations for improving support efficiency. ✅ Continuous optimization based on customer needs.

Example projects

Customer Support & Booking Management for Watersports company.

Customer Support for RoseBox NYC

Customer service & E-commerce operations for ZCRAVE

Recommendations

(5.0)

Dana Dadush • ROSEBOX NYC

Client • Jan 30, 2025

Recommended

Saif has been an integral part of our customer support operations, ensuring everything runs smoothly and efficiently at all times. His ability to handle high volumes of support queries with professionalism and precision is truly impressive. He has also built and trained a highly skilled team that delivers exceptional customer service, making a significant impact on our operations. A true asset to our business!

Hila Zigdon • ZCRAVE

Client • Jan 30, 2025

Recommended

Saif has been an invaluable part of our business for the past six years, seamlessly managing customer support, fulfillment, and shipping operations. His ability to streamline processes, enhance efficiency, and ensure a smooth customer experience has been instrumental in our growth. A true professional and a pleasure to work with!

Duration

30 days

Skills and tools

Customer Success Manager

Customer Support Representative

Community Manager