Professional Customer Support | Email, Live Chat & Phone Support
Saif Sheikh
5
Starting at
$
1,050
About this service
Summary
Process
FAQs
How do we get started?
Simply reach out, and we’ll discuss your needs. Once we decide to move forward, I’ll onboard into your system, review your SOPs, and start delivering top-notch customer support within just a few days! 🚀
How does the onboarding process work?
Once we agree to work together, the client provides access to their customer support and order management platforms along with their SOPs (Standard Operating Procedures). I take 2-3 days to review everything, ask any necessary questions, and then begin providing support.
What are your working hours?
For this package, I work full-time, Monday to Friday, 8 hours per day. If you need 24/7 support, we can discuss a custom arrangement.
How do you ensure customer satisfaction?
I have a 90% customer satisfaction rate, achieved through clear communication, proactive problem-solving, and a customer-first approach. My goal is to not just resolve issues but to create positive experiences that build brand loyalty.
Can you handle order processing and returns?
Yes! I assist customers with order tracking, processing refunds or exchanges, and handling return requests according to your company policies.
Do you offer part-time or short-term support?
This package is for full-time support (8 hours/day for one month), but if you need a different arrangement, feel free to reach out, and we can discuss a tailored plan.
What if I don’t have SOPs for my business?
If you don’t have Standard Operating Procedures (SOPs) in place, I can work with you to establish clear guidelines and best practices for managing customer support efficiently.
What's included
Full-Time Customer Support | Email, Live Chat & Phone | 1 Month
I will provide dedicated full-time customer support for your business, handling email, live chat, and phone inquiries for 8 hours a day, Monday to Friday, for one month. My expertise spans across e-commerce, fashion, florists, sports & adventure businesses, and supplement stores, but I can efficiently manage customer interactions in any industry. What You’ll Get: ✅ Professional & Friendly Support – Ensuring positive customer interactions that build loyalty. ✅ Multi-Channel Coverage – Handling inquiries via email, live chat, and phone. ✅ Issue Resolution & Customer Satisfaction – Addressing concerns, tracking orders, processing returns, and managing escalations. ✅ CRM & Helpdesk Management – Proficient in Zendesk, Freshdesk, Shopify, Salesforce, Gorgias, and more. ✅ Proven Success – 90% customer satisfaction rate, ensuring a seamless experience for your customers. With my structured and results-driven approach, I help businesses improve customer response times, streamline operations, and enhance overall satisfaction. 💬 Let’s connect and ensure your customers get the best support experience! 🚀
Example projects
Recommendations
(5.0)
Client • Jan 30, 2025
Recommended
Saif has been an integral part of our customer support operations, ensuring everything runs smoothly and efficiently at all times. His ability to handle high volumes of support queries with professionalism and precision is truly impressive. He has also built and trained a highly skilled team that delivers exceptional customer service, making a significant impact on our operations. A true asset to our business!
Client • Jan 30, 2025
Recommended
Saif has been an invaluable part of our business for the past six years, seamlessly managing customer support, fulfillment, and shipping operations. His ability to streamline processes, enhance efficiency, and ensure a smooth customer experience has been instrumental in our growth. A true professional and a pleasure to work with!
Duration
30 days
Skills and tools
Industries
Work with me