Direct Sales Agent- Multichoice Zambia Ltd.

**Direct Marketing:** Developed and executed targeted direct marketing campaigns to promote products and services, resulting in a 15% increase in lead generation.

**Lead Generation:** Identified and nurtured potential leads through various channels, including social media and networking events, increasing the lead pipeline by 20%.

**Liaison Between Customers and Company:** Acted as a primary point of contact between customers and the company, effectively addressing inquiries and ensuring customer needs were met, leading to a 25% improvement in customer satisfaction.

**Customer Complaint Handling:** Managed and resolved customer complaints promptly by identifying the root causes and implementing appropriate solutions, reducing complaint resolution time by 30%.

**Sales:** Conducted sales presentations and negotiations, closing deals and achieving a 20% increase in sales revenue through strategic upselling and cross-selling techniques.