• Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solutions to solve the problem; expedited correction/adjustment. • Designed tailored responses to queries and complaints • Managed complaints, provided appropriate solutions and alternatives within the quickest possible time and followed up to ensure the resolution satisfied the stakeholder. • Increased the response time to emails by 40% in one quarter. • Met personal/team goals and complaint handling quotas.