Customer Support Agent- Werkit Zambia Inc.
Tamika Chitwanga
• Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solutions to solve the problem; expedited correction/adjustment.
• Designed tailored responses to queries and complaints
• Managed complaints, provided appropriate solutions and alternatives within the quickest possible time and followed up to ensure the resolution satisfied the stakeholder.
• Increased the response time to emails by 40% in one quarter.
• Met personal/team goals and complaint handling quotas.
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Posted May 7, 2021
Tamika resolved issues swiftly, tailored responses, managed complaints, increased email response time by 40%, and consistently met team goals and quotas.
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Werkit Zambia Inc.
