Customer Support Agent- Werkit Zambia Inc.

Tamika Chitwanga

• Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solutions to solve the problem; expedited correction/adjustment. • Designed tailored responses to queries and complaints • Managed complaints, provided appropriate solutions and alternatives within the quickest possible time and followed up to ensure the resolution satisfied the stakeholder. • Increased the response time to emails by 40% in one quarter. • Met personal/team goals and complaint handling quotas.
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Posted May 7, 2021

Tamika resolved issues swiftly, tailored responses, managed complaints, increased email response time by 40%, and consistently met team goals and quotas.

Direct Sales Agent- Multichoice Zambia Ltd.
Direct Sales Agent- Multichoice Zambia Ltd.
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Tiktok Survey- École Polytechnique Fédérale de Lausanne
Efficient Virtual Assistance for Busy Professionals
Efficient Virtual Assistance for Busy Professionals
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Streamlining Customer Support for Enhanced Efficiency

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