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Customer Support Representative(5)

Ethan Alfrey

PROUnited States

$1k+: Earned

5x: Hired

5.0: Rating

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Customer Support Representative(1)

Orsolya Dobri

Hungary

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Customer Support Representative(3)

Ninah Jackson

Long Beach, USA

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Customer Support Representative(3)

John Vien

Quezon City, Philippines

$10k+: Earned

2x: Hired

1: Followers

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Customer Support Representative(2)

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Top locations for Customer Support Representatives for Customer Service

Dallas, United States Long Beach, United States Milton, United States

FAQs

What key deliverables should I outline in my project description for a freelance customer support representative?

When outlining key deliverables, specify the communication channels the representative will manage (such as email, chat, or phone), the expected response time for customer inquiries, and the tools or platforms they will need to use. Clearly define the expected hours of availability and any specific outcomes, such as achieving a certain customer satisfaction score.

How can I ensure that a freelance customer support representative will integrate well with my existing team and processes?

To ensure seamless integration, first provide the freelancer with a comprehensive onboarding session. This should include familiarizing them with your company's values, product or service offerings, and current support procedures. Schedule regular sync meetings and establish clear communication channels for updates and feedback.

What steps should I take to effectively communicate expectations and set milestones with a freelance customer support representative?

Start by discussing and agreeing on overall project goals. Break these goals down into clear, measurable milestones with deadlines. Use timeline charts or shared documents for transparency. Regular check-ins and progress reports should be established to assess performance and address any issues timely.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.

Best freelance Customer Support Representatives for Customer Service to hire in 2025

Looking to hire Customer Support Representatives for your next Customer Service project? Browse the world’s best freelance Customer Support Representatives for Customer Service on Contra.

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