Customer Support/Service Management

Jelo Velasquez

Starting at

/hr

About this service

Summary

I offer customer-focused support with a commitment to resolving issues efficiently and enhancing satisfaction at every interaction. With experience in CRM management and thorough product knowledge, I deliver accurate, empathetic assistance across various channels. My goal is to provide prompt, reliable service that fosters positive customer experiences and strengthens brand loyalty.

What's included

Respond to Inquiries
Handle customer questions and issues via different channels promptly and professionally.
Resolve Issues
Troubleshoot and resolve customer problems effectively to ensure satisfaction.
Maintain Records
Accurately document all customer interactions and updates in the CRM system.
Product Knowledge
Stay informed about company products, services, and policies to assist customers efficiently.
Meet Performance Goals
Achieve targets for response times, resolution rates, and customer satisfaction scores.
Collaborate with Team
Work with colleagues and escalate complex issues when necessary to ensure comprehensive support.
Continuous Improvement
Participate in training sessions and provide feedback to enhance service quality and processes.