Amazon's Delivery Service Partner (DSP) program empowers entrepreneurs to ensure efficient last-mile delivery solutions. These partners depend on advanced tools to manage driver operations, including tracking time and attendance.

I support 400+ delivery companies across the DACH region, focusing on Amazon's DSP program and its Timesheet Mobile tool. My responsibilities include:

Time and Attendance Support: Ensuring smooth functionality for tracking driver hours, overtime, and attendance.

Technical Troubleshooting: Resolving issues with app performance, data synchronization, and reporting.

Guiding on Compliance Tools: Assisting with features like DRZ (Arbeitszeitkonto) to align operations with local labor laws.

Payroll Accuracy Assistance: Addressing timesheet and export queries for precise payroll management.

Proactive Customer Support: Helping DSPs optimize operations and maintain high service standards.

This role demands expertise in technical problem-solving, knowledge of regional labor regulations, and a commitment to empowering DSPs in managing their delivery operations.