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Customer Success Manager

20 Best Customer Success Manager
Freelancers

to Hire
in 2024

Looking to hire Customer Success Manager freelancers with the perfect set of skills for your next project? Work with the world's best freelancing talent on Contra.

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Nahaël Mele's avatar
Top Independent

Nahaël Mele

Taiwan

Web Developer Turning Ideas into Reality 💻

Recommended 12x
Adriano Reis's avatar
Top Independent

Adriano Reis

Brooklyn, United States

Product designer & no-code developer ✨

Recommended 4x
Sebastian Bistran's avatar
Top Independent

Sebastian Bistran

Leeds, United Kingdom

Crafting Products With A Spicy Touch - SRIRACHA 🔥

Recommended 10x
Abdul Qader's avatar
Top Independent

Abdul Qader

Madrid, Spain

Expert Webflow & Framer Developer

Recommended 4x
Eugen Ciachir's avatar
Top Independent

Eugen Ciachir

Bucharest, Romania

Design Director & Framer Expert

Recommended 6x
Rajan Dave's avatar
Top Independent

Rajan Dave

India

Webflow Expert & Web Designer

Recommended 13x
Hanna Woa 🔥's avatar
Top Independent

Hanna Woa 🔥

France

Building badass brands for badass entrepreneurs 💣

Recommended 4x
Sohil Jain's avatar
Top Independent

Sohil Jain

District of Columbia, United States

Website Designer + Framer Developer.

Recommended 4x
Artyom Aghinyan's avatar
Top Independent

Artyom Aghinyan

Yerevan, Armenia

Crafting visuals that make an impact.

Recommended 11x
Ahmad S. Afandi's avatar
Top Independent

Ahmad S. Afandi

Special Region of Yogyakarta, Indonesia

UI Designer & Framer Expert

Recommended 10x
Julia Spong's avatar
Top Independent

Julia Spong

Toronto, Canada

Social Media Manager & Content Specialist 🪄

Recommended 5x
André Duarte's avatar
Top Independent

André Duarte

Portugal

Branding, web & product design specialist

Recommended 3x
Priyal G.'s avatar
Top Independent

Priyal G.

Toronto, Canada

Let's join hands & conquer with words!

Recommended 2x
Ajay Pawriya's avatar
Top Independent

Ajay Pawriya

India

Selling not designs but new ways of thinking

Recommended 4x
Ifeoma Ahuna's avatar
Top Independent

Ifeoma Ahuna

Dallas, United States

Bringing your content to life with UGC Video ✨

Recommended 9x
Leanna Griffin's avatar
Top Independent

Leanna Griffin

North Carolina, United States

Brand & Website Design for Head-Turning Businesses

Recommended 4x
Chris Luniewicz's avatar
Top Independent

Chris Luniewicz

Massachusetts, United States

I Build Framer Websites & Craft Brand Designs 💻

Recommended 2x
Studio Nika's avatar
Top Independent

Studio Nika

Barcelona, Spain

We design brands that bring joy to the world.

Recommended 10x
Michelle Griczika's avatar
Top Independent

Michelle Griczika

Massachusetts, United States

Writing that sells✨

Recommended 3x
Ashwin Pradeep Kumar's avatar
Top Independent

Ashwin Pradeep Kumar

Kerala, India

Expert Web Designer using Framer

Common projects for Customer Success Managers

Onboarding new customers and setting them up for success with your product.

Developing customer success strategies to reduce churn and increase customer retention.

Creating customer training materials and tutorials.

Handling customer complaints and resolving issues in a timely manner.

Working with the product team to relay customer feedback and influence product development.

Developing and maintaining customer relationships to foster loyalty and advocacy.

Tips for working with and hiring Customer Success Managers

Define your expectations

Clearly outline your expectations for the Customer Success Manager. This should include details on how they will interact with customers, the key performance indicators (KPIs) they should aim for, and how their performance will be evaluated.

Check their experience

A good Customer Success Manager should have a strong background in customer service, project management, and communication. Check their past experience and references to ensure they are a good fit for your needs.

Ensure they understand your product

Your Customer Success Manager will be the face of your product to the customers. They should have a deep understanding of your product, its features, and benefits. Provide them with necessary training if needed.

Regular communication

Keep the lines of communication open with your Customer Success Manager. Regular updates on customer feedback, queries, and issues will help them perform their role effectively. Use Contra's communication tools for seamless interaction.

How to hire Customer Success Managers

Define your needs

Before you begin the hiring process, outline your needs and expectations for a Customer Success Manager. Consider the level of experience, skills, and knowledge you want them to have.

Post a detailed job

Include information about your company, the scope of the job, desired outcomes, and the skills required in your job post on Contra. A detailed job post will attract qualified Customer Success Managers.

Review applications

Review the applications and shortlist candidates based on their skills, experience, and fit for your project. Check their profiles on Contra to view their portfolio, past projects, and reviews.

Conduct interviews

Conduct interviews with the shortlisted candidates. Ask questions about their experience, how they handle various situations, and their process for ensuring customer success.

Make an offer

Once you've found the right candidate, make an offer through Contra. This will include the project details, payment terms, and timeline.

3 questions to ask when interviewing Customer Success Managers

1. Can you describe a time when you turned a dissatisfied customer into a satisfied one?

2. How do you measure success in a customer success role?

3. Can you tell me about a time when you had to relay customer feedback to a product team? What was the outcome?

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The talent I find on Contra has been excellent. But aside from that, Contra’s community differentiates Contra from other freelancing platforms. I love the responsiveness of the Contra team, and how invested they are in your success. I actually pay freelancers I’ve found outside of Contra through Contra because I love the platform so much, especially that they don’t take a cut of your payment.


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Grounded Insights
UX Research Consulting Firm

I used to waste hours trying to find talent. Switching to Contra was 10x on my time, energy and money as an Entrepeneur and Creator. Lauren was a perfect fit from day one, and I couldn’t have found someone of this calibor without Contra.


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Stan
Creator Store

I can vouch for Contra that it is a great hiring tool. I shoot my shot and the candidates I keep seeing are incredible.The process took minutes and the support I always get from their team is 10/10.


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Cecilia Reusch
Community Strategist

Freelancers on Contra come across very professionally. They actually seem to read your job posting and have directly relevant skills, which isn’t always the case on most other freelancer sites. On Contra, freelancers who matched with my job seemed to have the relevant skills I was seeking.


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Career Consultant
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Frequently asked
questions

A Customer Success Manager is a professional who ensures customers achieve their desired outcomes while using your product or service. They build strong relationships with customers, understand their needs, and help them utilize your product effectively.

A Customer Success Manager is a professional who ensures customers achieve their desired outcomes while using your product or service. They build strong relationships with customers, understand their needs, and help them utilize your product effectively.

Hiring a Customer Success Manager on Contra allows you to access a pool of talented professionals who can help your customers get the most out of your product. The platform makes it easy to review their experience, manage contracts, and make payments.

Post a job with your requirements on Contra. Customer Success Managers who match your needs can apply for the job. You can also browse profiles of Customer Success Managers and invite those you're interested in.

Customer Success Managers often use Customer Relationship Management (CRM) systems, communication tools, and customer success software to manage customer relationships, track customer health scores, and understand customer usage patterns.

Projects that involve onboarding customers, reducing customer churn, increasing product adoption, and improving customer satisfaction and loyalty often require a Customer Success Manager.

The cost of hiring a Customer Success Manager on Contra typically ranges from $40 to $50 per hour, depending on their experience and skills.

Customer Success Managers on Contra get paid either per project, per hour, or per milestone. The minimum to post an opportunity on Contra is $250 or $25 an hour. Payments are made securely through the platform, with no commission fees.

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