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Customer Success Manager

20 Best Customer Success Manager
Freelancers

to Hire
in 2024

Looking to hire Customer Success Manager freelancers with the perfect set of skills for your next project? Work with the world's best freelancing talent on Contra.

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Recommended 4x
Brigitte Demba's avatar

Brigitte Demba

Nairobi, Nairobi County, Kenya

Strategic Project Manager, Creative VA & Tech Support

Recommended 9x
Leon Li's avatar

Leon Li

Katy, Texas, United States

Full Stack Developer & Project Manager & Startup Tech Lead

Recommended 1x
Dunia M.'s avatar

Dunia M.

Denver, Colorado, United States

Customer Success Expert & Virtual Admin Guru 🌟

Recommended 1x
Hans Bellani's avatar

Hans Bellani

New Delhi, Delhi, India

Digital Marketing Leader with $50Mn+ Managed

Recommended 1x
Nicole Williams's avatar

Nicole Williams

South Africa

Dynamic HR Consultant & Project Manager

Monic M.'s avatar
Top Independent

Monic M.

Philippines

Experienced SaaS Support Specialist 💁🏻‍♀️

Recommended 2x
Isabel Feuerstein's avatar
Top Independent

Isabel Feuerstein

Bellingham, Washington, United States

Support, Operations & Admin Specialist

Bego Echeverría's avatar
Top Independent

Bego Echeverría

Barcelona, Catalonia, Spain

✧ Energy is my currency ✧

Recommended 2x
Mohammed Shakil Mahmud's avatar

Mohammed Shakil Mahmud

Dhaka, Dhaka Division, Bangladesh

Virtual Executive Assistant 🌟 Expert Customer Support

Recommended 1x
Kratika Mishra's avatar

Kratika Mishra

India

Social Media & Brand Designer|Framer Expert

Recommended 1x
Wendy Mwende's avatar

Wendy Mwende

Kenya

Executive Assistant | Virtual Assistant | Customer Success

Recommended 2x
Mutheu Fridah's avatar

Mutheu Fridah

Nairobi, Nairobi County, Kenya

Streamlined Project & Operations Management Pro

Jorida  C's avatar

Jorida C

Albania

Customer Success Manager/ Phone, Chat, Mail Support

Recommended 1x
Buse Umur ✨'s avatar
Top Independent

Buse Umur ✨

Metropolitan City of Venice, Italy

Brand Storyteller 🧡

Rahim Dad's avatar

Rahim Dad

Hunza Nagar

Virtual Assistant Specializing in Customer Support

Reina Hyanina Hernandez's avatar

Reina Hyanina Hernandez

San Jose del Monte City, Central Luzon, Philippines

Customer Experience Specialist

James Zipeure's avatar

James Zipeure

Sydney, New South Wales, Australia

DRIVING SUCCESS WITH INNOVATION FOR BUSINESS GROWTH AND ROI

Andrea Lucke's avatar
Top Independent

Andrea Lucke

British Columbia, Canada

Customer experience expert for hire 💬

Common projects for Customer Success Managers

Onboarding new customers and setting them up for success with your product.

Developing customer success strategies to reduce churn and increase customer retention.

Creating customer training materials and tutorials.

Handling customer complaints and resolving issues in a timely manner.

Working with the product team to relay customer feedback and influence product development.

Developing and maintaining customer relationships to foster loyalty and advocacy.

Tips for working with and hiring Customer Success Managers

Define your expectations

Clearly outline your expectations for the Customer Success Manager. This should include details on how they will interact with customers, the key performance indicators (KPIs) they should aim for, and how their performance will be evaluated.

Check their experience

A good Customer Success Manager should have a strong background in customer service, project management, and communication. Check their past experience and references to ensure they are a good fit for your needs.

Ensure they understand your product

Your Customer Success Manager will be the face of your product to the customers. They should have a deep understanding of your product, its features, and benefits. Provide them with necessary training if needed.

Regular communication

Keep the lines of communication open with your Customer Success Manager. Regular updates on customer feedback, queries, and issues will help them perform their role effectively. Use Contra's communication tools for seamless interaction.

How to hire Customer Success Managers

Define your needs

Before you begin the hiring process, outline your needs and expectations for a Customer Success Manager. Consider the level of experience, skills, and knowledge you want them to have.

Post a detailed job

Include information about your company, the scope of the job, desired outcomes, and the skills required in your job post on Contra. A detailed job post will attract qualified Customer Success Managers.

Review applications

Review the applications and shortlist candidates based on their skills, experience, and fit for your project. Check their profiles on Contra to view their portfolio, past projects, and reviews.

Conduct interviews

Conduct interviews with the shortlisted candidates. Ask questions about their experience, how they handle various situations, and their process for ensuring customer success.

Make an offer

Once you've found the right candidate, make an offer through Contra. This will include the project details, payment terms, and timeline.

3 questions to ask when interviewing Customer Success Managers

1. Can you describe a time when you turned a dissatisfied customer into a satisfied one?

2. How do you measure success in a customer success role?

3. Can you tell me about a time when you had to relay customer feedback to a product team? What was the outcome?

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UX Research Consulting Firm

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Stan
Creator Store

I can vouch for Contra that it is a great hiring tool. I shoot my shot and the candidates I keep seeing are incredible.The process took minutes and the support I always get from their team is 10/10.


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Cecilia Reusch
Community Strategist

Freelancers on Contra come across very professionally. They actually seem to read your job posting and have directly relevant skills, which isn’t always the case on most other freelancer sites. On Contra, freelancers who matched with my job seemed to have the relevant skills I was seeking.


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Joseph Liu
Career Consultant
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Frequently asked
questions

A Customer Success Manager is a professional who ensures customers achieve their desired outcomes while using your product or service. They build strong relationships with customers, understand their needs, and help them utilize your product effectively.

A Customer Success Manager is a professional who ensures customers achieve their desired outcomes while using your product or service. They build strong relationships with customers, understand their needs, and help them utilize your product effectively.

Hiring a Customer Success Manager on Contra allows you to access a pool of talented professionals who can help your customers get the most out of your product. The platform makes it easy to review their experience, manage contracts, and make payments.

Post a job with your requirements on Contra. Customer Success Managers who match your needs can apply for the job. You can also browse profiles of Customer Success Managers and invite those you're interested in.

Customer Success Managers often use Customer Relationship Management (CRM) systems, communication tools, and customer success software to manage customer relationships, track customer health scores, and understand customer usage patterns.

Projects that involve onboarding customers, reducing customer churn, increasing product adoption, and improving customer satisfaction and loyalty often require a Customer Success Manager.

The cost of hiring a Customer Success Manager on Contra typically ranges from $40 to $50 per hour, depending on their experience and skills.

Customer Success Managers on Contra get paid either per project, per hour, or per milestone. The minimum to post an opportunity on Contra is $250 or $25 an hour. Payments are made securely through the platform, with no commission fees.

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