20 Best Customer Success Manager
Freelancers
to Hire
in 2023
Looking to hire Customer Success Manager freelancers with the perfect set of skills for your next project? Work with the world's best freelancing talent on Contra.
Bego Echeverría
✧ Energy is my currency ✧
Don Holmquist
Designer focused on amplifying your brand.
Kristine Ledesma
Experienced Creative Designer | UI/UX
Laureana Logioia
Customer Success | User Experiences and Journeys
Elisha Odoyo
Unique brand designs by Elisha
Buse Umur ✨
Brand Storyteller 🧡
Pablo F. Rosero, MSc.
Product. Leader. Mentor.
Greg Stone
Webflow Pro | Shopify Expert | Copywriter
Brigitte Demba
Detail-oriented Tech Enthusiast
Simone Venner
High-Performing Leadership, Thinking Outside the Box
Kratika Mishra
Customer Success & Social Media Manager
Affan Yusuf
Experienced Virtual Assistant & Customer Support
Emelia Nicco- Annan
Passionate Writer, Social Media Strategist
Adeayo Akanni
Dedicated Project Manager
Marene Calumpang
Experienced and Reliable Project Manager and VA
Nichola Wolfe
12 years experience in customer strategy & success
Paula Bianca Martinez
Virtual Assistant
Lizabeth Murphy
Startup Guru
Jana Estep
Tech-savvy CSM & CRM Engineer
Nishika Sen
Account and Project Manager - Brands and Content
Customer Success Manager related skills for your next project
Common projects for Customer Success Managers
Onboarding new customers and setting them up for success with your product.
Developing customer success strategies to reduce churn and increase customer retention.
Creating customer training materials and tutorials.
Handling customer complaints and resolving issues in a timely manner.
Working with the product team to relay customer feedback and influence product development.
Developing and maintaining customer relationships to foster loyalty and advocacy.
Tips for working with and hiring Customer Success Managers
Define your expectations
Clearly outline your expectations for the Customer Success Manager. This should include details on how they will interact with customers, the key performance indicators (KPIs) they should aim for, and how their performance will be evaluated.
Check their experience
A good Customer Success Manager should have a strong background in customer service, project management, and communication. Check their past experience and references to ensure they are a good fit for your needs.
Ensure they understand your product
Your Customer Success Manager will be the face of your product to the customers. They should have a deep understanding of your product, its features, and benefits. Provide them with necessary training if needed.
Regular communication
Keep the lines of communication open with your Customer Success Manager. Regular updates on customer feedback, queries, and issues will help them perform their role effectively. Use Contra's communication tools for seamless interaction.
How to hire Customer Success Managers
Define your needs
Before you begin the hiring process, outline your needs and expectations for a Customer Success Manager. Consider the level of experience, skills, and knowledge you want them to have.
Post a detailed job
Include information about your company, the scope of the job, desired outcomes, and the skills required in your job post on Contra. A detailed job post will attract qualified Customer Success Managers.
Review applications
Review the applications and shortlist candidates based on their skills, experience, and fit for your project. Check their profiles on Contra to view their portfolio, past projects, and reviews.
Conduct interviews
Conduct interviews with the shortlisted candidates. Ask questions about their experience, how they handle various situations, and their process for ensuring customer success.
Make an offer
Once you've found the right candidate, make an offer through Contra. This will include the project details, payment terms, and timeline.
3 questions to ask when interviewing Customer Success Managers
1. Can you describe a time when you turned a dissatisfied customer into a satisfied one?
2. How do you measure success in a customer success role?
3. Can you tell me about a time when you had to relay customer feedback to a product team? What was the outcome?
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Why Clients trust Contra
The quality of independents on Contra is top-notch, and the onboarding process is one to model. Being able to speak with a team member to truly understand what we needed as well as offer suggestions of talent in the network was a whole new experience for me.
Love, love, love. Contra is an amazing place to find flexible, creative talent. The process of getting to know independents through their profiles was incredibly easy and fast.
The talent I find on Contra has been excellent. But aside from that, Contra’s community differentiates Contra from other freelancing platforms. I love the responsiveness of the Contra team, and how invested they are in your success. I actually pay freelancers I’ve found outside of Contra through Contra because I love the platform so much, especially that they don’t take a cut of your payment.
I used to waste hours trying to find talent. Switching to Contra was 10x on my time, energy and money as an Entrepeneur and Creator. Lauren was a perfect fit from day one, and I couldn’t have found someone of this calibor without Contra.
I can vouch for Contra that it is a great hiring tool. I shoot my shot and the candidates I keep seeing are incredible.The process took minutes and the support I always get from their team is 10/10.
Freelancers on Contra come across very professionally. They actually seem to read your job posting and have directly relevant skills, which isn’t always the case on most other freelancer sites. On Contra, freelancers who matched with my job seemed to have the relevant skills I was seeking.
Frequently asked
questions
A Customer Success Manager is a professional who ensures customers achieve their desired outcomes while using your product or service. They build strong relationships with customers, understand their needs, and help them utilize your product effectively.
A Customer Success Manager is a professional who ensures customers achieve their desired outcomes while using your product or service. They build strong relationships with customers, understand their needs, and help them utilize your product effectively.
Hiring a Customer Success Manager on Contra allows you to access a pool of talented professionals who can help your customers get the most out of your product. The platform makes it easy to review their experience, manage contracts, and make payments.
Post a job with your requirements on Contra. Customer Success Managers who match your needs can apply for the job. You can also browse profiles of Customer Success Managers and invite those you're interested in.
Customer Success Managers often use Customer Relationship Management (CRM) systems, communication tools, and customer success software to manage customer relationships, track customer health scores, and understand customer usage patterns.
Projects that involve onboarding customers, reducing customer churn, increasing product adoption, and improving customer satisfaction and loyalty often require a Customer Success Manager.
The cost of hiring a Customer Success Manager on Contra typically ranges from $40 to $50 per hour, depending on their experience and skills.
Customer Success Managers on Contra get paid either per project, per hour, or per milestone. The minimum to post an opportunity on Contra is $250 or $25 an hour. Payments are made securely through the platform, with no commission fees.
How to get started on Contra
Contra for Clients
With Contra, you can discover and hire top-notch talent, manage payments, contracts, and projects, and work the way you want.
Read moreGuide to Discover
This guide will provide the steps to finding your perfect match on Contra using our Discover tool
Read moreHow to Post a Top-Tier Opportunity
If you need an Independent for your next opportunity, you're in the right place. Learn about how you can find your next collaborator.
Read moreHow to hire on Contra
There are three ways to hire on Contra -- we’ll go through all three of these in this article and when to use each one!
Read moreBest Practices for Working with Independents
Thinking about hiring an Independent? Here are some tips to maximize your partnership and collaboration
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