Smylor - Dental Treatment Marketplace

Smylor is a cutting-edge dental technology platform that enhances patient search and booking experiences. Akin to Airbnb and Booking patients can filter dentists, book appointments, and leave reviews, while dentists manage requests and appointments with ease. With features like an advanced chatbot for bookings and AI-assisted conversations, it offers a seamless experience for patients and dentists alike.

As Head of Support at Smylor, my responsibilities include:

Leading the customer support team to ensure top-tier service.

Creating comprehensive training and help guide library for onboarding new practices.

Assisting with onboarding dentists and resolving technical issues.

Managing and optimizing the advanced chatbot for bookings and AI-assisted conversations.

Providing training and ensuring efficient communication between patients and practices.

Monitoring and improving platform usability for all users.