$10k+: Earned

2x: Hired

3.7: Rating

8: Followers

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Brigitte Demba

Nairobi, Kenya

$10k+: Earned

2x: Hired

5.0: Rating

3: Followers

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Socialisser | Video Editing & UGC Production ✦

Philippines

$5k+: Earned

6x: Hired

5.0: Rating

4: Followers

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Customer Success Manager(2)

John Vien

Quezon City, Philippines

$10k+: Earned

2x: Hired

1: Followers

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Customer Success Manager(2)

Saif Sheikh

PRORawalpindi, Pakistan

$25k+: Earned

8x: Hired

5.0: Rating

1: Followers

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FAQs

What criteria should I use to evaluate a freelance customer success manager's track record?

To evaluate a freelance customer success manager's track record, consider their previous experiences, particularly those in similar industries or with similar company sizes. Assess their ability to communicate effectively, handle customer interactions, and manage customer satisfaction metrics. Also, look for client testimonials or case studies that highlight their impact on customer retention and satisfaction.

How can I define clear deliverables when engaging a freelance customer success manager?

To define clear deliverables, start by outlining the primary goals you want to achieve, such as improving customer retention, enhancing customer satisfaction scores, or streamlining customer feedback processes. Collaborate with the freelance customer success manager to establish specific, measurable outcomes and deadlines. Use key performance indicators (KPIs) like Net Promoter Scores (NPS) or Customer Satisfaction Scores (CSAT) to measure success.

What should I include in an onboarding process for a freelance customer success manager to ensure a smooth start?

In an onboarding process, include a detailed briefing of your company's products or services, target audience, and customer service principles. Provide access to necessary tools and platforms, and introduce them to key team members. Set up initial meetings to align on objectives and expectations. Sharing historical data on customer interactions can also help them hit the ground running.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.

Best English-speaking freelance Customer Success Managers to hire in 2025

Looking to hire English-speaking Customer Success Managers for your next project? Browse the world’s best freelance Customer Success Managers on Contra.

Trusted by 50K+ teams from creative agencies to high growth tech companies

People also hire

Explore projects by English-speaking Customer Success Managers on Contra

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FAQs

What criteria should I use to evaluate a freelance customer success manager's track record?

How can I define clear deliverables when engaging a freelance customer success manager?

What should I include in an onboarding process for a freelance customer success manager to ensure a smooth start?

Who is Contra for?

What is the vision of Contra?

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