Optimizing sales for Business Process Outsourcing

My technical support and customer success services are set to ensure customer satisfaction, increased sales and foster long term loyalty.

I offer great solutions that help your operations run smoothly while maintaining professionalism. They include:

Customer feedback & reviews - By analyzing what consumers talk about, surveys and reviews, this would help to basically improve sales as customers would feel prioritized.

Technical support - This practically involves solving payment issues or troubleshooting general phone issues. I t requires a lot of attention to detail, thinking outside the box to find real solutions and make the customer get an exceptional one of a kind experience on every call.

Product knowledge - Through vigorous training and quick understanding of the subject in matter, I am able to put all these into action and produce exemplary results in customer service management.

Some of the client and industry worked includes:

Account recovery specialist/Customer service representative at Techno Brain BPO

Recovered over $200,000 in overdue debt over 2 year period by effectively negotiating with customers and offering tailored payment solutions while maintaining professionalism.

In depth knowledge of federal and state medical insurance plans and credit reporting system.

Customer success manager at Call Centre International, Kenya

Provided top-tier customer service to average of 200+ customers per day, addressing inquiries, resolving issues, and ensuring satisfaction.

Assisted customers with product selection, returns, and exchanges, contributing to incredible increase in customer retention.

Processed orders, returns, and troubleshooting, achieving customer satisfaction rating.