Top

Cover image for Client Success at Contra

Cover image for Virtual Assistance & Community Management for Latasha James

Cover image for Virtual Assistance for The Futur

Cover image for Virtual Assistance for StrideUX

Customer Support Representative(3)

Socialisser | Video Editing & UGC Production ✦

Philippines

$5k+: Earned

6x: Hired

5.0: Rating

4: Followers

Cover image for A+ Virtual Assistant | E-Commerce Specialist | Customer Support

Cover image for Customer Service Representative

Cover image for Customer Service Representative/Chat Support/Email Support

Cover image for Customer Service Representative/Sales Agent/Technical Support

Customer Support Representative(4)

Mohammed Shakil Mahmud

PRODhaka, Bangladesh

Cover image for Reliable Virtual Assistant for Admin Support & Task Management

Cover image for E-Commerce Store Manager

Cover image for Optimizing E-Commerce Product Listings for Maximum Visibility

View more →

Customer Support Representative(3)

Reina Hernandez

San Jose del Monte City, Philippines

$5k+: Earned

2x: Hired

Cover image for Customer Support (Weekends)

Cover image for Customer Experience Specialist for Klondike Lubricants

Cover image for Program Admin for Gratifii Ltd

Cover image for Happy Ambassador for BarkBox Inc.

Customer Support Representative(5)

Saif Sheikh

PRORawalpindi, Pakistan

$25k+: Earned

8x: Hired

5.0: Rating

1: Followers

Cover image for Customer Support & Booking Management for Watersports company.

Cover image for Customer Support for RoseBox NYC

Cover image for Customer service & E-commerce operations for ZCRAVE

View more →

Customer Support Representative(3)

Browse more

People also hire

Graphic Designers

UX Designers

Web Designers

UI Designers

Explore projects by English-speaking Customer Support Representatives on Contra

284

Community Support x Contra

Customer Service Representative/Sales Agent/Technical Support

Customer Service Representative/Chat Support/Email Support

Customer Service Representative

A+ Virtual Assistant | E-Commerce Specialist | Customer Support

Customer service & E-commerce operations for ZCRAVE

Customer Support for RoseBox NYC

Customer Support & Booking Management for Watersports company.

ModSquad

Comprehensive Customer Support Guide for a SaaS Platform 📘

Response Templates (Macros) Creation for a SaaS Platform 🖋️🌀

Companies I've Worked With and Writing Samples 🪻

Optimizing E-Commerce Product Listings for Maximum Visibility

E-Commerce Store Manager

Reliable Virtual Assistant for Admin Support & Task Management

COE Specialist I

Senior Customer Advocate

T10 League Cricket Team | Pitch Decks

Social Media Manager & Marketing Assistant to A Sales Coach

Intelligent Chatbot for Customer Support

Customer Experience Specialist for Klondike Lubricants

Happy Ambassador for BarkBox Inc.

Program Admin for Gratifii Ltd

Customer Service Expert for St. Frock

Customer Support (Weekends)

Airbnb Co-host

Order Management & Customer Support

🍏 Customer Specialist | Apple

Learning Platform (Moodle) AI Chatbot for Premier TEFL 🤖

Customer Success Management

Home Bakery | Social Media Management

RED Social | Mandarin Content Creation

Customer service

Customer Service

Senior Sales and Administration

Senior Sales and customer

Customer Service Specialist for Client Relations

Customer Growth Specialist for GenChat AI

Relations & Key Account Management

Customer Success & Affiliate Relations

Customer Support & Operations Specialist

Customer Support

Optimizing sales for Business Process Outsourcing

Web Development

24/7 Multichannel Customer Support Service for Native Interiors

Ecommerce Store Management for Clara & Co and Amora

Live Chat and Ticket Support Specialist at Bandit Bikes

Kart Logistics

Browse more

Top services from English-speaking Customer Support Representatives on Contra

Gmail

Virtual Assistant

Personal Assistant

Reliable Virtual Assistant for Admin Support & Task Management

$25/hr

Discord

Community Manager

Customer Support Representative

Discord Server Setup & Moderation

Contact for pricing

Cover image for E-commerce Management | Order Fulfillment & Customer management

Shopify

eCommerce Manager

Customer Support Representative

E-commerce Management | Order Fulfillment & Customer management

$1,899

Top locations for English-speaking Customer Support Representatives

Barcelona, Spain Vancouver, Canada San Diego, United States Lisbon, Portugal

English-speaking Customer Support Representatives near you

Social Media Strategist, Community Manager

Fashion Branding

FAQs

How can I clearly define the responsibilities and expectations for a freelance customer support representative on Contra?

Start by outlining the specific tasks and duties the customer support representative will be handling. This might include responding to customer inquiries, managing support tickets, providing technical assistance, and participating in team meetings. Provide detailed information on the tools and systems they will use, the expected response times, and any key performance indicators (KPIs) or metrics they need to meet. Ensure there is mutual understanding and agreement on these expectations before the contract begins.

What communication plan should I set up with a freelance customer support representative to ensure the project runs smoothly?

Establish a comprehensive communication plan at the outset of the project. Identify preferred communication channels, such as email, messaging apps, or video calls, and schedule regular check-ins to discuss progress and address any issues. Determine the frequency and timing of these meetings to suit both parties. Additionally, create a protocol for urgent and non-urgent communications to ensure issues are addressed promptly and efficiently.

How can I ensure a smooth onboarding process for the freelance customer support representative?

Develop a structured onboarding plan that includes sharing company information, training on internal systems, and introducing team members. Provide access to necessary resources, such as documentation and toolkits, and set aside time for training sessions if needed. Share a clear timeline for the onboarding process with milestones to measure progress. Encourage open dialogue during this period to answer any questions the freelancer may have and facilitate their integration into your team.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.

Best English-speaking freelance Customer Support Representatives to hire in 2025

Looking to hire English-speaking Customer Support Representatives for your next project? Browse the world’s best freelance Customer Support Representatives on Contra.

Trusted by 50K+ teams from creative agencies to high growth tech companies

People also hire

Explore projects by English-speaking Customer Support Representatives on Contra

Top services from English-speaking Customer Support Representatives on Contra

Top locations for English-speaking Customer Support Representatives

English-speaking Customer Support Representatives near you

FAQs

How can I clearly define the responsibilities and expectations for a freelance customer support representative on Contra?

What communication plan should I set up with a freelance customer support representative to ensure the project runs smoothly?

How can I ensure a smooth onboarding process for the freelance customer support representative?

Who is Contra for?

What is the vision of Contra?

Join 50k+ companies and 1M+ independents