Question 1

What experience do you have using Freshdesk for customer support?

Accepted Answer

Ask the freelancer about their background with Freshdesk. It's important to know if they have set up ticketing systems or managed customer queries using the platform. This tells you they understand how to use Freshdesk's tools effectively.

Question 2

Can you share examples of projects where you improved customer service with Freshdesk?

Accepted Answer

Request details on past projects. This helps you see how they've made client interactions better. You want someone who has hands-on experience and proven results.

Question 3

How do you plan to customize Freshdesk for our business needs?

Accepted Answer

Inquire about their approach to tailoring Freshdesk to fit your business. It helps to know they have ideas for adapting the software to boost efficiency. This makes sure your specific needs are met.

Question 4

What are your strategies for setting up an organized ticketing system?

Accepted Answer

Ask about their methods for managing tickets. A good system is crucial for fast and effective responses to customer queries. This ensures smoother communication with customers.

Question 5

How do you handle customer feedback and reporting using Freshdesk?

Accepted Answer

Question how they collect and report feedback. It's vital to improve service quality with real feedback from customers. Ensures you get valuable insights for making better business decisions.

Question 6

Can you explain your process for maintaining high client satisfaction using Freshdesk?

Accepted Answer

Understand their approach to keeping customers happy. You want someone focused on delivering great customer experiences. This shows they can use Freshdesk to enhance client relationships.

Question 7

How do you ensure Freshdesk workflows remain streamlined and up-to-date?

Accepted Answer

Find out how they plan to keep workflows efficient. Continuous optimization means better service and happier clients. They should have a plan for maintaining seamless operations.

Question 8

What deliverables will you provide to show project progress with Freshdesk?

Accepted Answer

Clarify the outputs they will deliver. You want reports or documents showing what's been done. This helps you track improvements and ensure the project stays on schedule.

Question 9

What methods do you use for onboarding teams to Freshdesk?

Accepted Answer

Ask about their team training approach. Proper onboarding ensures everyone knows how to use Freshdesk well. It's crucial for smooth transitions and effective teamwork.

Question 10

How do you plan to troubleshoot issues with Freshdesk?

Accepted Answer

Inquire about their problem-solving skills. Knowing they can fix issues fast keeps support systems running smoothly. It's important for minimizing down-time and ensuring reliable service.

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