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Cover image for Customer Success Manager/ Phone, Chat, Mail Support

Freshdesk

Customer Support Representative

Customer Success Manager

Customer Success Manager/ Phone, Chat, Mail Support

Contact for pricing

Freshdesk

Customer Support Representative

Customer Success Manager

Customer Support Specialist

$30/hr

Cover image for Customer Support Representative.

Freshdesk

Customer Support Representative

Customer Success Manager

Customer Support Representative.

$25/hr

Top locations for Freshdesk freelancers

Porto, Portugal Belgrade, Serbia Tallinn, Estonia Sooke, Canada

FAQs

What should clients consider when defining project deliverables with a Freshdesk expert?

Clients should clearly define their customer support goals and expectations, and outline the specific areas they need assistance with, such as ticketing systems, feedback reports, or workflow optimization. It's essential to discuss these deliverables with the freelancer to ensure they can provide the expertise needed. This will help in aligning the project's scope and establishing mutual understanding at the outset.

How can clients ensure smooth communication with a Freshdesk expert during a project?

To ensure smooth communication, clients can set up regular check-ins or status updates with the Freshdesk expert. Establishing clear communication channels and frequency of meetings helps both parties stay aligned on the progress and address any potential issues promptly. This practice fosters a collaborative work environment and helps in maintaining transparency throughout the project.

What onboarding information should clients prepare for a Freshdesk expert?

Clients should prepare detailed documentation of their current customer support system, if applicable, and provide access to necessary tools or platforms the expert will be using. They should also outline any company-specific protocols or preferred practices. By providing a comprehensive overview and necessary resources, clients can support a smoother onboarding process for the freelancer, enabling them to quickly understand and start working on the project.

Who is Contra for?

Contra is designed for both freelancers (referred to as "independents") and clients. Freelancers can showcase their work, connect with clients, and manage projects commission-free. Clients can discover and hire top freelance talent for their projects.

What is the vision of Contra?

Contra aims to revolutionize the world of work by providing an all-in-one platform that empowers freelancers and clients to connect and collaborate seamlessly, eliminating traditional barriers and commission fees.

Best Freshdesk freelancers to hire in 2025

Looking to hire Freshdesk freelancers for your next project? Browse the world’s best Freshdesk freelancers on Contra.

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People also hire

Explore Freshdesk projects on Contra

Top services from Freshdesk freelancers on Contra

Top locations for Freshdesk freelancers

FAQs

What should clients consider when defining project deliverables with a Freshdesk expert?

How can clients ensure smooth communication with a Freshdesk expert during a project?

What onboarding information should clients prepare for a Freshdesk expert?

Who is Contra for?

What is the vision of Contra?

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