Customer Success Manager/ Phone, Chat, Mail Support
Jorida C
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About this service
Summary
If you're seeking a product that delivers a marvelous experience to your customers and makes them feel comfortable when reaching out for support, you've come to the right place. I am proficient in English and Italian, and can provide support via phone, chat, and email. I am highly skilled in remote communication and collaboration.
Here's what I can offer as a customer service expert:
- Careful selection of customer support agents
- Ensuring customer satisfaction
- Efficient management of customer support teams
- Creation of a tailored customer service program for your team
- Induction and training of talented individuals
- Creating a well-organized shift schedule
- Effective management of customer requests through phone, email, and chat support
- Constantly improving the customer experience
- Swiftly resolving any problems that may arise
What's included
Customer Success Manager/ Phone, Chat, Mail Support
If you're seeking a product that delivers a marvelous experience to your customers and makes them feel comfortable when reaching out for support, you've come to the right place. I am proficient in English and Italian, and can provide support via phone, chat, and email. I am highly skilled in remote communication and collaboration.
Skills and tools
Customer Success Manager
Customer Support Representative
Community Manager
Freshdesk
Gorgias
HubSpot
Intercom
Zendesk
Industries
Hotel
Work with me