Customer Support Specialist | YOR Health Inc., USA by Prachi J

Customer Support Specialist | YOR Health Inc., USA

Prachi J

Customer Support Representative

HubSpot

Salesforce

Zendesk

Health Care

Project Completed: Customer Support Representative – YOR Health Inc., USA

✅ Omnichannel Customer Support – Managed email, chat, and phone inquiries to assist customers efficiently across different platforms.

✅ Ticket Management & Issue Resolution – Utilized Zendesk & CRM tools to track, escalate, and resolve customer concerns while maintaining a high CSAT score (95%+).

✅ Order & Subscription Support – Assisted with order processing, refunds, cancellations, and subscription management, ensuring seamless transactions.

✅ Case Management & Escalations – Handled complex customer issues, collaborating with cross-functional teams for quick resolution.

✅ Knowledge Base & Help Center Development – Created FAQs, SOPs, and support articles to improve self-service and reduce repetitive inquiries.

✅ Process Improvement & Workflow Optimization – Identified customer pain points and streamlined support processes, reducing resolution time by 25%.

✅ Customer Retention & Relationship Management – Engaged with customers proactively to improve loyalty and reduce churn.

✅ Compliance & Policy Adherence – Ensured all customer interactions followed company policies, data privacy regulations, and SLA guidelines.

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Posted Feb 28, 2025

Managed email, chat, calls & phone support, achieving 95%+CSAT Optimized workflows,cutting response time by 25% and reducing queries by 40% through SOPs & FAQs.

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Timeline

Apr 1, 2019 - Jun 30, 2024

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