Live Chat and Ticket Support Specialist at Bandit Bikes
Shaheer Fasihi
I was hired by Bandit Bikes, an e-bike company, to provide live chat and ticket support, ensuring exceptional customer service and satisfaction. My role involved promptly addressing customer inquiries and issues while collaborating closely with designers, suppliers, and the entire team. Below are the key responsibilities I handled:
Live Chat Support:
Responding to customer inquiries via live chat in under 5 minutes to ensure quick and efficient support.
Providing accurate information about products, services, and policies to assist customers in making informed decisions.
Ticket Management:
Handling customer tickets promptly and resolving issues related to orders, payments, or product concerns.
Ensuring all customer interactions were logged and followed up on to guarantee resolution.
Customer Satisfaction:
Delivering a high level of customer service to ensure a positive experience with Bandit Bikes.
Addressing customer feedback and concerns to improve overall satisfaction and loyalty.
Team Collaboration:
Working closely with designers, suppliers, and the broader team to address customer needs and resolve issues efficiently.
Communicating customer feedback to the relevant teams to improve products and services.
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Posted Jan 30, 2025
I contributed to maintaining Bandit Bikes’ reputation for excellent customer service and played a key part in ensuring customer satisfaction.
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