Ecommerce Store Management for Clara & Co and Amora
2
eCommerce Manager
Customer Success Manager
Customer Support Representative
Gmail
Microsoft Excel
Shopify
I was hired to manage the ecommerce operations for two clothing stores, Clara & Co and Amora. My role involved overseeing various aspects of the online stores to ensure smooth operations, customer satisfaction, and efficient coordination with suppliers. Below are the key responsibilities I was entrusted with:
Customer Management:
Managing customer accounts, ensuring accurate and up-to-date information.
Addressing customer inquiries, concerns, and feedback to enhance their shopping experience.
Implementing strategies to improve customer retention and loyalty.
Order Management:
Overseeing the end-to-end order processing, from placement to delivery.
Ensuring timely and accurate fulfillment of customer orders.
Coordinating with logistics and shipping partners to maintain delivery efficiency.
Returns and Refunds:
Handling return requests and processing refunds in accordance with company policies.
Ensuring a seamless and hassle-free return experience for customers.
Analyzing return trends to identify potential issues and improve product quality or descriptions.
Customer Support:
Providing prompt and effective support to customers via email, chat, and phone.
Resolving customer issues related to orders, payments, or product inquiries.
Maintaining a high level of customer satisfaction through proactive communication and problem-solving.
Supplier Coordination:
Working closely with suppliers to ensure timely stock replenishment and product availability.
Negotiating terms and maintaining strong relationships with suppliers to optimize costs and delivery timelines.
Addressing any supply chain issues to minimize disruptions in order fulfillment.
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Posted Jan 30, 2025
I played a key role in driving the success of Clara & Co and Amora’s ecommerce operations, ensuring a seamless shopping experience for customers
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Tags
eCommerce Manager
Customer Success Manager
Customer Support Representative
Gmail
Microsoft Excel
Shopify
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