Oct 2023 - Jan 2024

Caring for your health, one prescription at a time. I am here to assist Aetna Medicare members with seamless medicine refills, insurance coverage inquiries, and any prescription-related concerns. Your well-being is my priority. Let's navigate the world of healthcare with confidence and peace of mind.

• Assisted over 500 Aetna Medicare members in navigating insurance coverage inquiries and prescription-related concerns on Five9, resulting in a 90% increase in customer satisfaction ratings. • Provided seamless medication refill services to an average of 50 patients per day on Caremark (PBM), ensuring timely access to essential medications and improving overall health outcomes. • Collaborated with pharmacists and healthcare providers to streamline the prescription refill process for Aetna Medicare members on PeopleSafe, reducing wait times by 40% and increasing medication adherence rates by 15%.• Assisted over 500 Aetna Medicare members in navigating insurance coverage inquiries and prescription-related concerns on Five9, resulting in a 90% increase in customer satisfaction ratings. • Provided seamless medication refill services to an average of 50 patients per day on Caremark (PBM), ensuring timely access to essential medications and improving overall health outcomes. • Collaborated with pharmacists and healthcare providers to streamline the prescription refill process for Aetna Medicare members on PeopleSafe, reducing wait times by 40% and increasing medication adherence rates by 15%.

Skills: Oral Communication · Relationship Development · Interpersonal Skills · Customer Service Representatives · Business-to-Business (B2B) · Sales · Email Support · Chat Support · Inbound Marketing · Technical Support · Customer Relationship Management (CRM) · Customer Service · Prescription · Prescription Drugs · Health Insurance · Computer Literacy