Booking.com

Turning travel dreams into reality, one customer at a time! As a dedicated Customer Service Representative at Booking.com, I'm here to make sure your journey with Booking.com is nothing short of extraordinary. From technical account concerns to providing top-notch support via inbound calls, outbound assistance, email correspondence, and chat support – consider me your go-to travel companion. Let's create unforgettable memories together!

• Resolved customer inquiries and issues through inbound calls, outbound assistance, email correspondence, and chat support on Zendesk, resulting in a 95% customer satisfaction rate. • Implemented personalized travel recommendations for customers based on their preferences and previous bookings, leading to a 20% increase in repeat bookings. • Collaborated with the tech team to streamline the account management process, reducing resolution time for technical account concerns by 30%.• Resolved customer inquiries and issues through inbound calls, outbound assistance, email correspondence, and chat support on Zendesk, resulting in a 95% customer satisfaction rate. • Implemented personalized travel recommendations for customers based on their preferences and previous bookings, leading to a 20% increase in repeat bookings. • Collaborated with the tech team to streamline the account management process, reducing resolution time for technical account concerns by 30%.

Skills: Oral Communication · Relationship Development · Online Support · Email Support · Interpersonal Skills · Customer Service Representatives · Travel Arrangements · Business-to-Business (B2B) · Travel Management · Business Travel · Travel · Leisure Travel · Travel Planning · Executive Calendar Management · Calendar Planning · Hotel Booking · Partner Relationship Management · Customer Service · Communication · Customer Support