T-Mobile

Versatility meets expertise in the realm of telco. As a skilled professional, I effortlessly navigate the dynamic world of T-Mobile, tackling overflow from various departments. Thriving under pressure is my forte, having excelled in past roles demanding unwavering excellence and going above and beyond expectations. With a proven track record working alongside industry giants, I've honed my communication skills to perfection. Get ready for seamless solutions delivered with finesse. • Managed overflow from multiple departments at T-Mobile, showcasing expertise in resolving complex customer issues with precision and efficiency on Salesforce, resulting in a 20% decrease in average resolution time. • Implemented innovative strategies to enhance cross-departmental communication, leading to a 30% increase in customer satisfaction scores and a 15% reduction in escalations. • Collaborated with industry leaders to streamline processes and improve service delivery, resulting in a 25% increase in customer retention rates and a 10% boost in overall revenue.

Skills: Oral Communication · Relationship Development · Communication · Interpersonal Skills · Customer Service Representatives · Business-to-Business (B2B) · Technical Support · Salesforce.com · Sales · Software as a Service (SaaS) · iPhone · Cellphone · Telco · Telco Industry · Online Support · Customer Support · Chat Support · Email Support · Help Desk Support · Customer Relationship Management (CRM) · Customer Service · Customer Satisfaction · Customer Retention · Customer Experience