Kyne Parcel Solutions – Virtual Assistant & Customer Support

Naila Elnathan

Customer Success Manager

Virtual Assistant

Virtual Business Manager

Google Apps

Zendesk

Zoom

E-Commerce

About the Company:

Kyne Parcel Solutions is an E-commerce logistics service and delivery company based in Lagos, focused on providing seamless, on-time parcel delivery services for vendors and customers.

The Problem:

Kyne Parcel Solutions faced customer support inefficiencies that led to delivery delays, missed orders, and a lack of clear communication between customers, vendors, and riders. The company needed a structured support system to enhance customer satisfaction and streamline order management.

My Approach:

I implemented a proactive customer support system by:

Managing real-time customer inquiries and support requests

Ensuring seamless coordination between vendors, riders, and customers

Providing order confirmations and ensuring timely deliveries

The Solution & Results:

✅ Customer satisfaction increased by 20% due to faster response times ✅ Improved vendor-rider coordination, reducing delivery delays ✅ More streamlined order management, increasing delivery success rate

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Posted Mar 3, 2025

I optimized customer support operations at Kyne Parcel Solutions, leading to a 20% boost in customer satisfaction and improved order fulfillment efficiency.

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