Kyne Parcel Solutions – Virtual Assistant & Customer Support
Naila Elnathan
About the Company:
Kyne Parcel Solutions is an E-commerce logistics service and delivery company based in Lagos, focused on providing seamless, on-time parcel delivery services for vendors and customers.
The Problem:
Kyne Parcel Solutions faced customer support inefficiencies that led to delivery delays, missed orders, and a lack of clear communication between customers, vendors, and riders. The company needed a structured support system to enhance customer satisfaction and streamline order management.
My Approach:
I implemented a proactive customer support system by:
Managing real-time customer inquiries and support requests
Ensuring seamless coordination between vendors, riders, and customers
Providing order confirmations and ensuring timely deliveries
The Solution & Results:
✅ Customer satisfaction increased by 20% due to faster response times
✅ Improved vendor-rider coordination, reducing delivery delays
✅ More streamlined order management, increasing delivery success rate
Like this project
Posted Mar 3, 2025
I optimized customer support operations at Kyne Parcel Solutions, leading to a 20% boost in customer satisfaction and improved order fulfillment efficiency.
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15
Timeline
Dec 5, 2024 - Jan 6, 2025
