Digital Transformation and Tech Implementation for PM Firm
Implementation Consulting for improving operations for an International firm that managed hi-tech hotels and property developments in Colombia and the U.S.
Regular process documentation and issue tracking using Jira
General troubleshooting and tech support to team members and clients
Developed extensive technical and organizational documentation such as: Employee Handbooks and SOPs
Consulting Knowledge Base for associated technologies (Operto, Guesty, WordPress, HubSpot) and managing support tickets with our vendors
Continuous analysis of business processes and developing solutions with cross-functional teams
Executive summaries and project reports for investors
An example of the draft documentation developed during this project.
Business process improvement proposal dealing with our communication workflows
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Posted Aug 24, 2023
Provided support to the team in Pittsburgh, PA and Medellín, Colombia for improving our digital presence and streamlining our general operations.
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