Digital Transformation and Tech Implementation for PM Firm
Miguel Martín
Project Manager
Technical Support Specialist
Executive Assistant
G Suite
Jira
WordPress
Zendesk
Implementation Consulting for improving operations for an International firm that managed hi-tech hotels and property developments in Colombia and the U.S.
Regular process documentation and issue tracking using Jira
General troubleshooting and tech support to team members and clients
Developed extensive technical and organizational documentation such as: Employee Handbooks and SOPs
Consulting Knowledge Base for associated technologies (Operto, Guesty, WordPress, HubSpot) and managing support tickets with our vendors
Continuous analysis of business processes and developing solutions with cross-functional teams
Executive summaries and project reports for investors
An example of the draft documentation developed during this project.
Business process improvement proposal dealing with our communication workflows
2023
