Project Coordination for US-based NGO

Provided Bilingual Executive Support and Volunteer Management services to an American nonprofit conducting social work in Colombia.

Coordinated special projects, developed volunteer outreach campaigns and strove for organizational culture change.

Responsibilities

coordinated and implemented special projects

wrote and developed internal communications, manuals and documentation

project reports for donors and stakeholders

volunteer management, staffing and engagement (organizational culture)

general digital project management - content creation & community building - WordPress website optimization - Landing Page build

general tech support, systems maintenance and improvement

Goals:

Coordinated the delivery of +5000 Christmas gifts to +30 local NGOs and charities. I was in charge of the planning, execution, monitoring and controlling and closing phases of the project. Execution: Assisted during the purchase of gifts providing insight about communities' needs Coordinated with gift vendors ensuring correct delivery and navigated through supply bottlenecks Reached out to vetted local NGOs about the project Verified numbers from preliminary survey Scheduled appointments for the gift pickup Ensured legal requirements and commitments were met upon delivery Monitoring and controlling Performed followups and collected data and content Performed analysis and gathered insights from collected data Organized and categorized collected data Adjusted deadlines according to partner communities' and NGO's agendas Closing Elaborated detailed project report and analysis on KPIs, identifying strengths and weaknesses Budgetary analysis Geographic report (mapping) Elaborated communications for the general public and relevant stakeholders (donors and partners) Designed and shared post-project feedback survey taking future projects into consideration

Other projects and responsibilities:

Content Creation & Community Building Staffing Identified staffing needs according to ongoing projects Oversaw and executed the entire sourcing and interviewing process for both paid and volunteer staff Onboarded and trained new volunteers, interns and employees for all teams Developed documentation for onboarding, polishing and defining the process Project Management Developed tools for managing work and tasks for our Marketing and Content creation campaigns Assigned tasks to volunteers and streamlined work Regularly gathered feedback from the Marketing team and applied adjustments Worked on content guidelines and made existing knowledge available to staff Volunteer Management and Engagement Documented and updated role expectations for all team members and leadership Scheduled social gatherings, meetups and co-working sessions for remote staff engagement Generated and organized conversation regarding the need for organizational culture change (accountability, transparency, communication, etc.) Developed weekly internal communications Strove for continues improvement along the lines of communication, transparency and accountability