Automated email classification

Project description:

Combined RPA and AI to classify and prioritize 1500+ customer support emails monthly. This solution uses NLP & LLM to identify, classify & extract information from emails. I built self learning model that passes on this extracted information to downstream automations for end to end processing.

Benefits:

✅ Reduced response time for high-priority cases by 60%.

✅ Increased customer satisfaction by 35%.

✅ Automated 95% of email triaging tasks, allowing support staff to focus on critical issues.