Jumpcut is an innovative online education platform that specializes in creating engaging and comprehensive courses for aspiring digital entrepreneurs.

Their courses cover a range of topics including social media marketing, content creation, and building an online presence, all designed to help users achieve success in the digital landscape.

My role as a member of the Customer Success team:

I answer questions related to:

Course access and navigation

Understanding and utilizing course content

Technical support for the platform

Payment and subscription inquiries

Providing additional learning resources and support

My role as an Onboarding Manager:

Facilitated seamless onboarding experiences for diverse local and international recruits, ensuring their preparedness and providing comprehensive assistance throughout their pre-employment and transitional phases

Promoted effective cross-departmental collaboration between our Los Angeles office and remote teams, fostering a seamless transition for new hires from pre-employment stages to successful integration within their respective teams

Implemented a systematic approach to organizing onboarding assets and optimized the processes for streamlined efficiency