Customer Success Agent and Onboarding Manager
Jona Zamora
Jumpcut is an innovative online education platform that specializes in creating engaging and comprehensive courses for aspiring digital entrepreneurs.
Their courses cover a range of topics including social media marketing, content creation, and building an online presence, all designed to help users achieve success in the digital landscape.
My role as a member of the Customer Success team:
I answer questions related to:
Course access and navigation
Understanding and utilizing course content
Technical support for the platform
Payment and subscription inquiries
Providing additional learning resources and support
My role as an Onboarding Manager:
Facilitated seamless onboarding experiences for diverse local and international recruits, ensuring their preparedness and providing comprehensive assistance throughout their pre-employment and transitional phases
Promoted effective cross-departmental collaboration between our Los Angeles office and remote teams, fostering a seamless transition for new hires from pre-employment stages to successful integration within their respective teams
Implemented a systematic approach to organizing onboarding assets and optimized the processes for streamlined efficiency
Click here to view samples of onboarding assets I've made using Canva
Like this project
Posted Jul 13, 2024
Managed employee onboarding, guided students through course access, inquiries, and payments.
Likes
0
Views
7
Clients
Jumpcut
