Jumpcut is an innovative online education platform that specializes in creating engaging and comprehensive courses for aspiring digital entrepreneurs.
Their courses cover a range of topics including social media marketing, content creation, and building an online presence, all designed to help users achieve success in the digital landscape.
My role as a member of the Customer Success team:
I answer questions related to:
Course access and navigation
Understanding and utilizing course content
Technical support for the platform
Payment and subscription inquiries
Providing additional learning resources and support
My role as an Onboarding Manager:
Facilitated seamless onboarding experiences for diverse local and international recruits, ensuring their preparedness and providing comprehensive assistance throughout their pre-employment and transitional phases
Promoted effective cross-departmental collaboration between our Los Angeles office and remote teams, fostering a seamless transition for new hires from pre-employment stages to successful integration within their respective teams
Implemented a systematic approach to organizing onboarding assets and optimized the processes for streamlined efficiency
Click here to view samples of onboarding assets I've made using Canva
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Posted Jul 13, 2024
Managed employee onboarding, guided students through course access, inquiries, and payments.