Customer Support for Fountain TRT
Jona Zamora
Customer Support Representative
Intercom
Retool
Stripe
Fountain TRT offers testosterone replacement therapy (TRT) to help men restore their testosterone levels to a healthy range.
As a member of the customer support team, I handle inquiries about:
Treatment options and prices
Scheduling video consultations with providers
Understanding pricing and subscription details
Billing, refund requests, and cancellation concerns
Shipping inquiries
Created a comprehensive 40-page FAQ document for the customer service team, covering common questions to enhance support efficiency and ensure consistent, accurate responses.
