What's included

• CX Strategy Consultation

  Analysis of current customer interactions, identification of pain points, and areas for improvement. Utilizing best practices in CX design, the consultation focuses on aligning customer experience with your brand's values and business objectives, ensuring a seamless, engaging, and effective customer journey.

• CX Strategy Development

  I focus on aligning your business goals with customer needs, ensuring that every touchpoint in the customer journey is optimized for engagement and satisfaction. The development process includes creating detailed customer personas, mapping out customer journey stages, and identifying key opportunities for enhancing the customer experience. My goal is to deliver a customized, actionable CX strategy that resonates with your target audience and drives business growth

• Live Customer Feedback Loop Creation or Refinement

  Designed to establish or enhance a real-time feedback system, enabling your brand to actively listen and quickly respond to customer input. This service involves setting up or optimizing channels for collecting immediate customer feedback across various touchpoints. By integrating these feedback mechanisms seamlessly into the customer journey, I ensure that you capture valuable insights directly from the source. Whether creating a new system or refining an existing one, the focus is on making the feedback loop intuitive for customers and efficient for your team to manage.