Freelancers in WaterlooFreelancers in WaterlooDesigned an advanced omnichannel automation concept that connects Twilio voice/SMS, n8n, AI, HubSpot CRM, Slack, Microsoft Teams, WhatsApp, Gmail, and Google Sheets.
The system is designed to capture customer enquiries from multiple channels, understand intent, classify urgency, and automatically route each request to the correct business process. n8n acts as the central orchestration layer, while HubSpot manages contacts, deals, lead scoring, pipeline updates, and follow-up tasks.
The workflow also includes automated Slack and Teams alerts, WhatsApp/SMS communication, email replies, reporting, priority routing, and human-review escalation for sensitive cases.
The goal is to create one connected customer-operations system where sales, support, and operations can respond faster with significantly less manual work. 
