Customer Success Projects in California
Customer Success Projects in California
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I'mani Dickey
Custom Communication System for Youth Training Business
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23
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LaToya Ali
Lessons from Building a Support Engineering Team from Scratch
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17
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Kylie Gordon
Product Traceability Platform Design for Run To Wear
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7
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1
Marco Raye
pro
Identified a recurring customer pain point through Voice of the Customer (VoC) meetings with Customer Success Managers and transformed it into an SEO-driven educational resource. Led topic development, research, content strategy, and execution to create a customer-focused guide that improved product understanding, supported sales conversations, and helped customers optimize SMS credit usage.
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48
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Tina Mendiola
Successful implementations require clarity, coordination, and follow through. I manage project setup, timelines, and dependencies to ensure clients are launched correctly and internal teams stay aligned. This creates predictable execution and reduces rework during delivery.
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203
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Trey Massie
Full scope of the services I offer. If you have needs that are adjacent, but not listed and want to see if I am a good match, let's talk!
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68
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Samantha Tovar
Description: Built and refined the internal admin panel for CustodyIQ, including a full customer health scoring system (0–100), plan badges, last login tracking, churn risk flags, and Stripe subscription status. Used to monitor all active subscribers, identify at-risk accounts, and trigger personal outreach before churn occurs.
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24
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Dana Ashley
Inquiry Response & Booking Communication Setup
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13
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Ally McCarthy
The Voice of Honey
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12
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Alexandria Washington
Placeholder -- Customer Success/Stakeholder Engagement
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2
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I'mani Dickey
Client Payment & Progress Tracker for Sports Training
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10
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Tina Mendiola
CRMs and SaaS tools should support the business, not complicate it. I help configure and manage platforms so pipelines, tracking, and documentation align with real workflows. This ensures systems are actually used and provide meaningful visibility.
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104
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Trey Massie
Showcases the Freelance Services Profile. Overview of my portfolio and relevant background experience.
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64
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Samantha Tovar
1. Fixed a Payment Bypass Vulnerability in a Live SaaS Caught a critical flaw in my own subscription app where user accounts were being created in the database before Stripe payment actually confirmed, meaning someone could get full access without ever paying. Rebuilt the signup flow so intake data is held temporarily and the real account is only created once the Stripe webhook confirms payment. :Shipped without any downtime or disruption to existing customers.
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26
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Dana Ashley
Client Retention & Experience Journey Title
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17
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Ally McCarthy
Troubleshooting the customer journey at Hubtran
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7
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