Projects using Email on Acid

Projects using Email on AcidProjects using Email on Acid

Cover image for Led email marketing setup and

Led email marketing setup and campaign execution in HubSpot for a SaaS platform with 60k+ contacts. Built foundational workflows, launched a recurring newsletter, and supported ongoing campaigns across teams. Focused on creating a consistent, scalable system for communication and engagement. Resulted in improved campaign reliability, streamlined processes, and stronger audience engagement across high-volume sends. Resulted in improved open and click rates, reliable delivery to 1M+ emails, and more consistent audience engagement.:

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Cover image for Fast response times and clear

Fast response times and clear communication build real buyer trust for e-commerce brands. 🛒💬 Here’s a quick breakdown of my recent experience delivering dedicated Email & Live Chat Support for AscendBioLabs (https://ascendbiolabs.com/), a US-based e-commerce brand: Handling daily customer interactions isn't just about replying—it's about retaining customers and protecting brand reputation. Key responsibilities & highlights: 🔹 Ticket & Email Management: Resolved daily customer inquiries regarding orders, tracking, and product information with minimal response times. 🔹 Issue Resolution: Handled sensitive requests like exchanges, refunds, and order modifications professionally while adhering to brand policies. 🔹 Customer Retention: Focused on clear, empathetic, and friendly communication to maintain high customer satisfaction (CSAT) scores. 🔹 Zero Missed Queries: Utilized structured ticketing workflows to ensure every single customer received a timely follow-up. Keeping backend operations and customer support smooth allows store owners to focus purely on scaling their business. 📈 📂 Check out my full Portfolio & Available Services here: 👉 [Portfolio Profile / Service Link (https://mahadi-codes.github.io/Wpdeb-Portfolio/)] Need help managing your e-commerce customer support, ticket queues, or store operations? Feel free to send me a direct message! 📩 #EcommerceSupport #CustomerService #EmailSupport #LiveChatSupport #ShopifySupport #VirtualAssistant #EcommerceVA

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