Freelance Business Operationss in WatchungFreelance Business Operationss in Watchung
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Catt Felton's avatar
Catt Felton
New York, USA
Operations Partner | Chief of Staff | Project & Business Ops
New to Contra
Operations Partner | Chief of Staff | Project & Business Ops
Cover image for Overview Partnering directly with the founder
Overview Partnering directly with the founder of a DJ and audio engineering business as an execution-focused Chief of Staff, supporting both business operations and day-to-day decision-making. Context The business was operating without a formal team, requiring support across multiple areas, including operations, planning, and execution. As the business grows, there is a need for more structure, clearer workflows, and consistent follow-through. Role Close partnership with the founder to organize priorities, build operational structure, and support the day-to-day running of the business. Acts as a central point for both execution and coordination. Execution - Built and implemented systems and workflows to support daily operation - Organized priorities and supported planning across business activities - Managed ongoing operational tasks to ensure consistency and follow-through - Supported the structuring of decisions and next steps - Improved visibility and organization across the business Outcome The business now operates with more structure and consistency, with clearer priorities and stronger follow-through across day-to-day operations. The founder is able to stay focused on core work, while execution and operations move forward more steadily.
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Cover image for IT Equipment Lifecycle & Inventory
IT Equipment Lifecycle & Inventory Management System Overview Designed and implemented a centralized system to manage IT equipment across a global team, improving visibility, streamlining approvals, and supporting more efficient day-to-day operations. Context The organization had no structured way to track equipment across its global workforce. There was limited visibility into device locations, lifecycle status, or replacement needs, making it difficult to manage inventory efficiently and plan ahead. Role Led the creation of an equipment tracking and lifecycle management system, introducing structure, improving visibility, and establishing clearer processes for managing devices across the team. Execution - Built a centralized database to track equipment across a global workforce - Conducted a full audit to collect and organize device data and ownership - Established lifecycle tracking from purchase through replacement and decommissioning - Defined standards for new equipment (specs, renewal guidelines, approval flow) - Created SOPs to support ongoing management and consistent execution Outcome Operations gained clear visibility into equipment across the organization, enabling more efficient tracking, faster approval decisions, and better planning for renewals. The system reduced manual effort and brought structure to a previously untracked process.
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Cover image for Overview Improved scheduling operations and team
Overview Improved scheduling operations and team coordination by designing and implementing a structured workflow system, enabling better visibility, smoother handoffs, and more consistent execution. Context The scheduling function was managing high-volume requests across time zones, with unclear ownership, limited visibility into pending work, and inconsistent handoffs between team members. Role Led the redesign of the scheduling and coordination workflow, working across teams to introduce structure, improve visibility, and create more consistent ways of managing requests. Execution - Designed and implemented an Asana workflow to manage scheduling and broader administrative tasks - Structured request intake, assignment, and progress tracking to improve clarity and ownership - Created SOPs and training modules to support adoption across the team - Partnered with IT to implement a shared inbox and calendar with appropriate access and permissions - Introduced systems to improve information access and ensure smoother handoffs across time zones Outcome Scheduling operations became more structured and easier to manage, with clearer ownership, improved visibility across requests, and smoother transitions between team members. The new system reduced friction, improved tracking, and supported more consistent execution across the team.
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Cover image for Investor Event Planning and Execution: Overview: Co-led
Investor Event Planning and Execution: Overview: Co-led the planning and execution of an international, high-touch investor event, coordinating across internal teams, external partners, and logistics to ensure a seamless and well-executed experience. Context: The event required managing multiple moving parts across timelines, time zones, and stakeholders, with limited room for error and high expectations for delivery. Role: Supported operations and coordination across the full event lifecycle, working closely with leadership and internal teams to organize priorities, manage timelines, and keep all elements aligned. Execution: - Coordinated across internal teams and external partners to align on deliverables and timelines - Tracked progress and maintained momentum leading up to the event, including developing the run of show - Supported logistics planning and execution across key event components - Acted as a central point of coordination to reduce friction and maintain clear communication across stakeholders - Supported on-site execution to ensure a smooth and well-managed event experience
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Business Operations(3)
Lora Jackson's avatar
Lora Jackson
New York, USA
Streamlining service businesses for time and team freedom.
Streamlining service businesses for time and team freedom.
Cover image for Scaling Without Sacrificing Sanity for BAM Capital
Scaling Without Sacrificing Sanity for BAM Capital
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5
Cover image for Operations Advisor for a Digital Marketing & Advertising Agency
Operations Advisor for a Digital Marketing & Advertising Agency
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4
Cover image for Turning Backlog into Leverage for Move Central
Turning Backlog into Leverage for Move Central
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Business Operations(3)
Christian Loarca's avatar
Christian Loarca
New York, USA
Customer Success & Operations Leader for SaaS startups
New to Contra
Customer Success & Operations Leader for SaaS startups
Cover image for Supported high-growth teams across Twilio
Supported high-growth teams across Twilio and Zendesk by building operational systems, improving workflows, managing vendor relationships, and driving cross-functional coordination across complex environments. Led initiatives focused on operational efficiency, stakeholder alignment, process optimization, and scalable execution while partnering across workplace operations, customer-facing teams, IT, and leadership. Experienced in creating structured systems that improve communication, reduce friction, and support fast-moving teams as they scale.
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Cover image for Co-founded and operated an ecommerce
Co-founded and operated an ecommerce jewelry brand, overseeing customer experience, fulfillment operations, brand strategy, marketing coordination, and growth initiatives from the ground up. Built systems across operations, customer engagement, and workflow management while scaling the brand’s online presence and sales.
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Cover image for Managed a $3.5M+ ARR portfolio
Managed a $3.5M+ ARR portfolio across 60+ enterprise accounts, driving 100% renewals and expansion through strategic onboarding, stakeholder management, QBRs, enablement, and cross-functional execution. Worked closely with product, engineering, UX, and executive stakeholders to improve adoption, retention, and customer outcomes in complex SaaS environments.
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Cover image for Founded and currently building ClearVerse
Founded and currently building ClearVerse AI, an AI-driven startup focused on copyright risk intelligence and content analysis workflows. Leading product strategy, operational systems, positioning, customer discovery, vendor coordination, and cross-functional execution while building scalable infrastructure in a fast-moving startup environment.
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Business Operations(2)
Yolande Rotham's avatar
Yolande Rotham
Watchung, USA
Fractional CHRO | Strategic HR for Growing Companies
New to Contra
Fractional CHRO | Strategic HR for Growing Companies
Cover image for This project involved assessing and
This project involved assessing and strengthening HR compliance and workforce processes within a growing multi-site healthcare environment. I reviewed employee documentation, onboarding practices, personnel-file procedures, internal approval steps, policy administration, and the division of responsibilities across HR, management, payroll, compliance, and operations. The primary challenge was that several workforce processes had developed independently as the organization grew. This created inconsistent practices, unclear ownership, duplicated work, and a greater risk of important hiring, payroll, documentation, or compliance requirements being missed. I approached the work as both a compliance review and a process-improvement initiative. I mapped the employee lifecycle, identified control gaps and points of confusion, clarified responsibilities, and developed standardized checklists, workflows, communication templates, and corrective-action recommendations. Key areas of work included: Reviewing HR policies, forms, and employee documentation Assessing onboarding and personnel-file practices Identifying compliance and operational risks Establishing clearer approval and accountability points Standardizing processes across multiple locations Developing a prioritized corrective-action roadmap Providing implementation guidance to leadership The result was a more consistent and transparent HR operating structure. Leaders gained clearer visibility into responsibilities and required actions, while the organization reduced the likelihood of missed onboarding, payroll, employee-record, and compliance steps. This work demonstrates my ability to look beyond individual HR issues, identify the underlying process weaknesses, and build practical systems that support compliance, accountability, and sustainable organizational growth.
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Cover image for What I’m Working On I’m currently
What I’m Working On I’m currently preparing for an upcoming AI-enabled HR technology implementation designed to strengthen workforce operations, improve decision-making, and create a more connected employee experience. My focus is not simply on introducing new technology. I am working on the people, process, governance, and change-management foundations required for successful adoption. This includes reviewing current workflows, identifying process gaps, clarifying stakeholder responsibilities, preparing communications, and aligning leaders around the purpose and expected outcomes of the transformation. Using the Prosci ADKAR framework, I am helping build: 1.Awareness of why the change is needed 2.Desire to participate and support the transition 3.Knowledge of the new processes and expectations 4.Ability to use the system effectively 5.Reinforcement to sustain adoption and performance I am especially interested in how AI can support more efficient HR administration, stronger workforce insights, better employee service, and more strategic leadership decisions—while maintaining appropriate human oversight, confidentiality, and accountability. This work reflects the type of transformation I am passionate about: connecting people strategy, technology, and organizational readiness so that implementation produces meaningful and sustainable business value. #AITransformation #HRTechnology #ChangeManagement #ADKAR #OrganizationalDevelopment #DigitalHR #PeopleStrategy #FutureOfWork
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Cover image for Workplace Policy Modernization
Workplace Policy Modernization
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10
Cover image for HR Compliance Audit: Multi-Site Healthcare
HR Compliance Audit: Multi-Site Healthcare
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7
Business Operations(1)
Jon Dunnington's avatar
Jon Dunnington
New York, USA
Creative Director | Brand Strategist | Founder & Operator
New to Contra
Creative Director | Brand Strategist | Founder & Operator
Cover image for OVO Vodka
OVO Vodka
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4
Cover image for Switch CoffeeBar
Switch CoffeeBar
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4
Cover image for Charter Communications / Spectrum
Charter Communications / Spectrum
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2
Cover image for Javits Center
Javits Center
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4
Business Operations(2)
Sarah Kreitman's avatar
Sarah Kreitman
Bound Brook, USA
HR, People Operations & Business Operations Consultant
HR, People Operations & Business Operations Consultant
Cover image for This sample illustrates how I
This sample illustrates how I use a 9-box grid framework to support structured performance and potential discussions. The model is designed to help leaders evaluate performance consistently, identify development opportunities, and inform succession and talent planning decisions. I use frameworks like this to guide calibration conversations, reduce subjectivity, and ensure performance management processes are fair, clear, and actionable.
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Cover image for This sample reflects how I
This sample reflects how I structure and lead HR consulting engagements, from initial intake through assessment, execution, and ongoing partnership. My approach focuses on identifying risk and impact areas, clarifying priorities, and translating findings into practical, defensible actions across employee relations, policy interpretation, and core people processes. The workflow illustrates how I bring consistency to manager practices, strengthen documentation, and support informed decision-making in complex operating environments. The content shown is representative of the internal frameworks and working documents I develop when partnering with leadership teams on day-to-day HR operations and longer-term organizational stability.
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Cover image for This sample outlines a structured
This sample outlines a structured performance review cycle designed to support consistency, fairness, and clear communication. The timeline highlights key stages, ownership, and decision points across managers, employees, and HR. I design review cycles like this to reduce confusion, support meaningful feedback, and ensure performance processes are practical and repeatable.
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Cover image for This sample SOP demonstrates how
This sample SOP demonstrates how I document and structure a time-off request process to ensure consistency, clarity, and proper ownership across teams. The process outlines eligibility, approval steps, and cross-functional handoffs between managers, HR, and payroll, helping reduce errors and confusion while supporting fair and timely time-off management. I design SOPs like this to create repeatable, scalable people processes that are easy for managers and employees to follow.
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Business Operations(1)
K. Raniero's avatar
K. Raniero
New York, USA
Operational Architect | Scaled IP 3,675% in 7 Days
Operational Architect | Scaled IP 3,675% in 7 Days
Cover image for This is how I used endorsements and partnerships to scale a ...
This is how I used endorsements and partnerships to scale a social startup by 400% in infrastructure and 82% in revenue with zero external backing.
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Cover image for How I engineered a 3,675% audience growth surge in 7 days. T...
How I engineered a 3,675% audience growth surge in 7 days. This project showcases the transition from a viral market signal to a sustained global scaling strategy using psychographic profiling and time-zone arbitrage. High-velocity results meet rigorous operational logic.
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372
Cover image for Organizations thrive when they invest energy into fixing the...
Organizations thrive when they invest energy into fixing the institutional erasure that stalls top performers, rather than into looking for better talent.
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Cover image for Based on my experience using the somatic framework to coach ...
Based on my experience using the somatic framework to coach C-Suite executives and government officials to align physiological command with rhetorical strategy, this project highlights a bottom-up approach to leadership. It focuses on transforming technical expertise into a resonant, high-stakes public presence through stress management and narrative structure. I am currently accepting a limited number of Executive Coaching engagements. If you are looking to scale your personal presence alongside your organization's growth, let’s discuss an architectural plan for your leadership.
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Business Operations(2)