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Supported high-growth teams across Twilio and Zendesk by building operational systems, improving workflows, managing vendor relationships, and driving cross-functional coordination across complex environments.
Led initiatives focused on operational efficiency, stakeholder alignment, process optimization, and scalable execution while partnering across workplace operations, customer-facing teams, IT, and leadership.
Experienced in creating structured systems that improve communication, reduce friction, and support fast-moving teams as they scale.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Aligning SaaS Product Development, Teams & Business Strategy
Industry: SaaS & Digital Technology
Location: Singapore
Role: EOS Integrator | Head of Product
Engagement: 9 Months
The Challenge
A SaaS business required better alignment between its strategic objectives, product development activities, and operational performance.
Cross-functional coordination, development priorities, and customer feedback needed to be integrated into a consistent product management approach.
My Solution
Worked across product leadership and business operations to strengthen execution practices.
Aligned product innovation with company strategy.
Implemented EOS principles in product operations.
Established measurable development goals and priorities.
Coordinated work across functional teams.
Monitored delivery against timelines, budgets, and quality standards.
Incorporated customer feedback into development cycles.
Facilitated leadership decisions and issue resolution.
Supported continuous process improvement across product teams.
Outcomes
Strengthened the structure of product planning and execution, establishing clearer priorities, cross-functional coordination, and customer feedback processes.
Business Value
Connected product development with business operations to support more disciplined product delivery and strategic alignment.
I help healthcare and mental health professionals streamline practice operations, reduce administrative workloads, and improve efficiency.
From EHR management, scheduling, and project coordination to Power BI dashboards, client support, and research, I provide reliable operational support that frees you to focus on your clients and business growth.
Let’s connect and simplify your workflows and make your practice run more efficiently.
I built FlowPilot AI ⚡ — an AI-powered operations platform that transforms customer requests into intelligent workflows.
From AI-powered request analysis and smart prioritization to conditional automation and human approval, FlowPilot helps small businesses streamline operations and reduce repetitive work.
Built with @Base44 for the #Base44Challenge
There's a lot to appreciate in this piece. Great job!