The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
Supported high-growth teams across Twilio and Zendesk by building operational systems, improving workflows, managing vendor relationships, and driving cross-functional coordination across complex environments.
Led initiatives focused on operational efficiency, stakeholder alignment, process optimization, and scalable execution while partnering across workplace operations, customer-facing teams, IT, and leadership.
Experienced in creating structured systems that improve communication, reduce friction, and support fast-moving teams as they scale.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Related posts
Excited to share a recent project focused on expanding direct scheduling and improving patient access across multiple clinics and referral partners within a large healthcare system.
This initiative focused on streamlining workflows, reducing scheduling barriers, and improving the overall patient experience through operational optimization and cross-functional collaboration.
Key outcomes included:
• 42% increase in direct scheduling volume
• 35% reduction in scheduling turnaround time
• 28% decrease in scheduling-related call volume
• Improved patient experience and workflow standardization across teams
Projects like this remind me how impactful operational improvement can be when strategy, communication, and execution align.
Proud to continue supporting initiatives that improve efficiency, strengthen workflows, and create measurable results.
#ProjectManagement #Operations #WorkflowOptimization #HealthcareOperations #ProcessImprovement #OperationalExcellence #Leadership #AccessOptimization #EpicSystems #ChangeManagement
After 13+ years building operational infrastructure inside brands like Target, The Honest Company, and Avaline Wine — I'm going independent.
I spent most of my career at the director level, owning the systems, teams, and processes that turn early-stage ideas into scaled operations across retail, CPG, and consumer goods. Go-to-market. Product launches. Creative ops. Demand planning. Cross-functional project management. I've run it all.
Now I work with founders and small business owners directly — as embedded operational support, without the full-time cost.
I'm both-brained: creative enough to understand how founders think, operational enough to build the systems that make it real. I don't hand you a deck and disappear. I get in, build with you, and make sure it sticks.
I offer five fractional services through The Goode Guide:
→ Fractional COO Retainer — ongoing embedded operational leadership
→ GTM & Launch Operations — project-based launch infrastructure
→ AI Operations Intensive — custom AI systems built for your business
→ AI Implementation Session — 90-minute done-with-you Claude or Notion AI build
→ Founder Operating Session — one focused hour to get clear on what your business needs first
Founding rates are available for a limited number of early clients.
If you're scaling but operationally overwhelmed — that's exactly where I come in.
Handled the full design and development of a new website for Blush & Marble, a luxury short-term rental management company based in Cyprus.
The project started in Figma, where I worked closely with the client to shape the overall visual direction, user experience, and brand presentation. The goal was to create a modern, elegant website that feels trustworthy, premium, and approachable to potential property owners and guests.
The website was then developed in Next.js and deployed on Netlify, with a strong focus on responsiveness, performance, and SEO. Property listings and related content are fetched from Airtable on-demand, a solution I suggested to give the client an already familiar way to manage and update content without needing a custom CMS or technical knowledge.
The final result is a fast, flexible, and easy-to-manage platform that reflects the quality of the brand while keeping ongoing content updates lightweight for the business owner. The client was extremely happy with the result, as was the positive reception from their customers.
Nice quality work. Great job.
Trending
Claude
Claude has entered the design space. How are you using Claude Design?
Contra University
Learn from expert creatives how to earn more using next-gen AI tools.
creativeaiflow
Creative AI workflows are evolving. What tools do you use, and what are their strengths and weaknesses?
portfolioreview
The best portfolios tell a story, not just show a grid. Share yours for feedback.
freelancerlife
Freelancer life is wins, pivots, and everything in between. What’s yours right now?