Christian Loarca
Customer Success & Operations Leader for SaaS startups
New to Contra
Christian is ready for their next project!
Managed a $3.5M+ ARR portfolio across 60+ enterprise accounts, driving 100% renewals and expansion through strategic onboarding, stakeholder management, QBRs, enablement, and cross-functional execution.
Worked closely with product, engineering, UX, and executive stakeholders to improve adoption, retention, and customer outcomes in complex SaaS environments.
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Supported high-growth teams across Twilio and Zendesk by building operational systems, improving workflows, managing vendor relationships, and driving cross-functional coordination across complex environments.
Led initiatives focused on operational efficiency, stakeholder alignment, process optimization, and scalable execution while partnering across workplace operations, customer-facing teams, IT, and leadership.
Experienced in creating structured systems that improve communication, reduce friction, and support fast-moving teams as they scale.
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Founded and currently building ClearVerse AI, an AI-driven startup focused on copyright risk intelligence and content analysis workflows.
Leading product strategy, operational systems, positioning, customer discovery, vendor coordination, and cross-functional execution while building scalable infrastructure in a fast-moving startup environment.
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Co-founded and operated an ecommerce jewelry brand, overseeing customer experience, fulfillment operations, brand strategy, marketing coordination, and growth initiatives from the ground up.
Built systems across operations, customer engagement, and workflow management while scaling the brand’s online presence and sales.
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