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Cover image for Healthcare Scheduling Flow Redesign
I redesigned the scheduling flow of a healthcare platform to reduce friction and simplify decision making throughout the journey. After mapping the experience, I identified at least eight critical decisions across the flow. Many lacked clear interface guidance, increasing cognitive load and making the process more tiring than necessary. The redesign focused on simplifying those moments. I made specialty selection the main entry point and displayed professionals directly, removing unnecessary branching between clinic or provider selection. I also reduced the filters to the most relevant criteria, location and price, while surfacing key information like pricing and next availability directly on the cards. Another important change was postponing login until the confirmation step, allowing users to explore options before committing to sign up. The final flow was reorganized into six steps with clearer progress indication, less visual noise, and more objective decisions throughout the experience. Since access to the original product was limited after the professional selection stage, the remaining steps were designed based on existing platform patterns and transactional flow best practices to maintain consistency with the experience.
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