Freelancers using Jira in DelhiFreelancers using Jira in Delhi
Mobile and Web UI/UX Design for Engagement & Growth πŸš€
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Mobile and Web UI/UX Design for Engagement & Growth πŸš€
Product BA for startups β€” payments, logistics & Gen AI
New to Contra
Product BA for startups β€” payments, logistics & Gen AI
Cover image for Healthcare Appointment Management & Operations
Healthcare Appointment Management & Operations Platform Overview Worked as a Business Analyst on a healthcare appointment management platform designed to streamline patient scheduling, doctor availability tracking, appointment cancellations, and refund workflows. The project focused on improving operational efficiency for administrators while ensuring a smooth experience for patients and healthcare providers. My Role As the Business Analyst, I collaborated with stakeholders, product teams, designers, and developers to define requirements, document business rules, and support end-to-end delivery of the platform. Key Responsibilities βœ… Requirement Gathering & Analysis βœ… User Story Creation & Acceptance Criteria βœ… Appointment Scheduling Workflow Design βœ… Cancellation & Refund Process Definition βœ… Doctor Availability Management βœ… Dashboard & Reporting Requirements βœ… UAT Planning & Execution βœ… Stakeholder Communication Features Delivered Appointment Management Schedule and manage patient appointments Track appointment status across multiple stages Search and filter appointment records Cancellation & Rescheduling Appointment cancellation workflows Automatic rescheduling process Admin-controlled cancellation management Refund Management Refund initiation process Refund reason validation Workflow documentation and testing Doctor Management Available doctor tracking Resource allocation visibility Operational dashboard insights Deliverables Business Requirement Documents (BRD) Functional Requirement Specifications (FRD) User Stories & Acceptance Criteria Process Flow Documentation UAT Test Cases Product Validation & Stakeholder Reviews Tools Used Jira β€’ Agile β€’ UAT β€’ Product Documentation β€’ Process Mapping β€’ SQL β€’ Business Analysis Outcome Successfully supported the delivery of a healthcare operations platform that improved appointment management, streamlined cancellation and refund processes, and provided administrators with better visibility into doctor availability and operational performance.
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Cover image for GSA Fire Watch – Authentication
GSA Fire Watch – Authentication & Password Recovery Flow Overview Worked as a Business Analyst on the design and delivery of the complete authentication journey for a mobile application, covering login, password recovery, verification, and account security workflows. My Role As the Business Analyst, I collaborated with stakeholders, designers, and developers to define requirements, document business rules, and ensure a seamless user experience throughout the authentication process. Scope of Work βœ… Login Flow Requirements βœ… Error Handling & Validation Rules βœ… Forgot Password Journey βœ… OTP / Verification Code Workflow βœ… Password Reset Process βœ… User Acceptance Testing (UAT) βœ… Stakeholder Requirement Gathering βœ… UX Review & Feedback Key Business Requirements Defined login validation and error messaging scenarios Designed secure password recovery workflows Documented OTP verification rules and expiry conditions Established password creation and confirmation requirements Identified edge cases and failure scenarios Supported testing and validation before release Deliverables Business Requirement Documentation (BRD) User Stories & Acceptance Criteria Process Flow Documentation Functional Specifications UAT Support Stakeholder Coordination Tools Used Jira β€’ Agile β€’ UAT β€’ Product Documentation β€’ User Stories β€’ Process Mapping Outcome Delivered a structured and user-friendly authentication experience that improved account recovery workflows, reduced user friction, and ensured compliance with security requirements.
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3+ yrs of Exp designing B2B SaaS Products and AI based Apps
3+ yrs of Exp designing B2B SaaS Products and AI based Apps
Product Strategist & User Journey Designer πŸš€
Product Strategist & User Journey Designer πŸš€
Copywriter who brings organic traffic with touch of devotion
Copywriter who brings organic traffic with touch of devotion
Top-rated Product Expert with a Psychological Edge
Top-rated Product Expert with a Psychological Edge