The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
GSA Fire Watch – Authentication & Password Recovery Flow
Overview
Worked as a Business Analyst on the design and delivery of the complete authentication journey for a mobile application, covering login, password recovery, verification, and account security workflows.
My Role
As the Business Analyst, I collaborated with stakeholders, designers, and developers to define requirements, document business rules, and ensure a seamless user experience throughout the authentication process.
Scope of Work
✅ Login Flow Requirements
✅ Error Handling & Validation Rules
✅ Forgot Password Journey
✅ OTP / Verification Code Workflow
✅ Password Reset Process
✅ User Acceptance Testing (UAT)
✅ Stakeholder Requirement Gathering
✅ UX Review & Feedback
Key Business Requirements
Defined login validation and error messaging scenarios
Designed secure password recovery workflows
Documented OTP verification rules and expiry conditions
Established password creation and confirmation requirements
Identified edge cases and failure scenarios
Supported testing and validation before release
Deliverables
Business Requirement Documentation (BRD)
User Stories & Acceptance Criteria
Process Flow Documentation
Functional Specifications
UAT Support
Stakeholder Coordination
Tools Used
Jira • Agile • UAT • Product Documentation • User Stories • Process Mapping
Outcome
Delivered a structured and user-friendly authentication experience that improved account recovery workflows, reduced user friction, and ensured compliance with security requirements.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Related posts
The hardest brief in identity work is "make us look serious without making us look corporate."
Serious comes from consistency. Corporate comes from removing anything a person chose.
"Corporate comes from removing anything a person chose" is going straight in my notes. I'd push it further though, I think a lot of that removal happens in legal and stakeholder review, not the initial design pass. Do you find the fight is more with the client's own instincts or with whoever signs off after them?
AURA — Luxury Fragrance Website 🌸✨
AURA is a luxury fragrance website concept built around softness, atmosphere, and product storytelling.
The goal was to make the perfume feel almost weightless — combining dreamy skies, delicate pastel tones, translucent UI elements, and an oversized product visual to create an emotional first impression.
Special attention was given to:
• a product-focused hero that makes the fragrance the main visual anchor
• soft glassmorphism cards for fragrance notes, pricing, and product details
• an airy pastel palette inspired by clouds, light, and floral notes
• elegant typography that adds a premium editorial feel
• a fragrance selector that introduces different scents without distracting from the hero
• clear product discovery and shopping actions
• a mobile experience that keeps the same immersive visual atmosphere
• a lightweight mobile menu with product discovery and social touchpoints
The result is a soft, premium digital experience that combines luxury storytelling with clear e-commerce functionality.
Looking to create a distinctive website for your beauty, fragrance, or lifestyle brand? Let’s create something memorable ✨
The typography fits the fragrance vibe perfectly 🌷
About a year ago, we shared our work for DreamGround here ✨
Since then, a lot has changed. The brand evolved, the positioning shifted – and it was time for the website to evolve with it.
So we came back to the project and redesigned the page to reflect this new direction, while adapting everything to work smoothly in Kajabi.
It was a quick and really enjoyable project – clear communication, trust in the process, and an easy collaboration from start to finish.
We love when clients come back to us as their businesses grow. It’s always special to see how a brand evolves and to be part of its next chapter 🤍
I like that this is a second chapter for the same client. Reworking the page around their new positioning, while making it practical in Kajabi, feels much more valuable than just giving it a new look.
