Piyush Khar
Product BA for startups — payments, logistics & Gen AI
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Piyush is ready for their next project!
Traffic Challan Analytics & Compliance Reporting Dashboard
Overview
Worked as a Business Analyst on the design and implementation of a compliance reporting dashboard that provided state-wise visibility into challan activity, pending liabilities, disposed cases, and financial exposure.
The objective was to help operations and management teams monitor compliance performance, identify high-risk regions, and make data-driven decisions.
My Role
As the Business Analyst, I gathered reporting requirements from stakeholders, defined business metrics, collaborated with data teams on SQL-based reporting, and validated dashboard outputs to ensure reporting accuracy.
Key Responsibilities
✅ Business Requirement Gathering
✅ KPI Definition & Metric Design
✅ Reporting Requirement Documentation
✅ Dashboard Planning & Validation
✅ SQL Query Review & Data Verification
✅ Stakeholder Management
✅ UAT & Report Testing
Key Metrics Tracked
State-wise Challan Count
Pending Challans
Disposed Challans
Total Challan Amount
Pending Liability Amount
Disposed Amount Analysis
Regional Performance Insights
Deliverables
Business Requirement Documents (BRD)
Dashboard Specifications
KPI Definitions
SQL-Based Reporting Requirements
UAT Test Cases
Data Validation Documentation
Tools Used
SQL • Redash • Jira • Agile • Business Analysis • Data Reporting • UAT
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11
Healthcare Appointment Management & Operations Platform
Overview
Worked as a Business Analyst on a healthcare appointment management platform designed to streamline patient scheduling, doctor availability tracking, appointment cancellations, and refund workflows.
The project focused on improving operational efficiency for administrators while ensuring a smooth experience for patients and healthcare providers.
My Role
As the Business Analyst, I collaborated with stakeholders, product teams, designers, and developers to define requirements, document business rules, and support end-to-end delivery of the platform.
Key Responsibilities
✅ Requirement Gathering & Analysis
✅ User Story Creation & Acceptance Criteria
✅ Appointment Scheduling Workflow Design
✅ Cancellation & Refund Process Definition
✅ Doctor Availability Management
✅ Dashboard & Reporting Requirements
✅ UAT Planning & Execution
✅ Stakeholder Communication
Features Delivered
Appointment Management
Schedule and manage patient appointments
Track appointment status across multiple stages
Search and filter appointment records
Cancellation & Rescheduling
Appointment cancellation workflows
Automatic rescheduling process
Admin-controlled cancellation management
Refund Management
Refund initiation process
Refund reason validation
Workflow documentation and testing
Doctor Management
Available doctor tracking
Resource allocation visibility
Operational dashboard insights
Deliverables
Business Requirement Documents (BRD)
Functional Requirement Specifications (FRD)
User Stories & Acceptance Criteria
Process Flow Documentation
UAT Test Cases
Product Validation & Stakeholder Reviews
Tools Used
Jira • Agile • UAT • Product Documentation • Process Mapping • SQL • Business Analysis
Outcome
Successfully supported the delivery of a healthcare operations platform that improved appointment management, streamlined cancellation and refund processes, and provided administrators with better visibility into doctor availability and operational performance.
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16
GSA Fire Watch – Authentication & Password Recovery Flow
Overview
Worked as a Business Analyst on the design and delivery of the complete authentication journey for a mobile application, covering login, password recovery, verification, and account security workflows.
My Role
As the Business Analyst, I collaborated with stakeholders, designers, and developers to define requirements, document business rules, and ensure a seamless user experience throughout the authentication process.
Scope of Work
✅ Login Flow Requirements
✅ Error Handling & Validation Rules
✅ Forgot Password Journey
✅ OTP / Verification Code Workflow
✅ Password Reset Process
✅ User Acceptance Testing (UAT)
✅ Stakeholder Requirement Gathering
✅ UX Review & Feedback
Key Business Requirements
Defined login validation and error messaging scenarios
Designed secure password recovery workflows
Documented OTP verification rules and expiry conditions
Established password creation and confirmation requirements
Identified edge cases and failure scenarios
Supported testing and validation before release
Deliverables
Business Requirement Documentation (BRD)
User Stories & Acceptance Criteria
Process Flow Documentation
Functional Specifications
UAT Support
Stakeholder Coordination
Tools Used
Jira • Agile • UAT • Product Documentation • User Stories • Process Mapping
Outcome
Delivered a structured and user-friendly authentication experience that improved account recovery workflows, reduced user friction, and ensured compliance with security requirements.
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19
Led the business analysis and requirement definition for a logistics operations enhancement project focused on compliance, reporting, and operational efficiency.
Key Contributions
✅ Defined requirements for E-Challan and Court Challan management workflows
✅ Improved reporting capabilities by introducing enhanced Redash dashboards with vehicle-level and challan-level visibility
✅ Collaborated with stakeholders to design driver allocation validation rules, preventing assignment of drivers with expired or soon-to-expire licenses
✅ Gathered and documented requirements for reimbursement tracking enhancements, including dummy amount and comment fields for reporting purposes
✅ Worked closely with product, engineering, and operations teams during UAT to refine business rules and improve user experience
Deliverables
Business Requirement Documentation (BRD)
User Stories & Acceptance Criteria
Process Flow Analysis
UAT Support & Validation
Stakeholder Coordination
Reporting & Dashboard Requirements
Tools
Jira • SQL • Redash • Agile • UAT • Business Analysis
Outcome
The enhancements improved compliance visibility, reduced operational risks related to driver allocation, and provided more accurate reporting for operations teams.
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21