GSA Fire Watch – Authentication

GSA Fire Watch – Authentication & Password Recovery Flow Overview

Worked as a Business Analyst on the design and delivery of the complete authentication journey for a mobile application, covering login, password recovery, verification, and account security workflows.

My Role

As the Business Analyst, I collaborated with stakeholders, designers, and developers to define requirements, document business rules, and ensure a seamless user experience throughout the authentication process.

Scope of Work

✅ Login Flow Requirements

✅ Error Handling & Validation Rules

✅ Forgot Password Journey

✅ OTP / Verification Code Workflow

✅ Password Reset Process

✅ User Acceptance Testing (UAT)

✅ Stakeholder Requirement Gathering

✅ UX Review & Feedback

Key Business Requirements

Defined login validation and error messaging scenarios

Designed secure password recovery workflows

Documented OTP verification rules and expiry conditions

Established password creation and confirmation requirements

Identified edge cases and failure scenarios

Supported testing and validation before release

Deliverables

Business Requirement Documentation (BRD)

User Stories & Acceptance Criteria

Process Flow Documentation

Functional Specifications

UAT Support

Stakeholder Coordination

Tools Used

Jira • Agile • UAT • Product Documentation • User Stories • Process Mapping

Outcome

Delivered a structured and user-friendly authentication experience that improved account recovery workflows, reduced user friction, and ensured compliance with security requirements.