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Healthcare Appointment Management & Operations Platform
Overview
Worked as a Business Analyst on a healthcare appointment management platform designed to streamline patient scheduling, doctor availability tracking, appointment cancellations, and refund workflows.
The project focused on improving operational efficiency for administrators while ensuring a smooth experience for patients and healthcare providers.
My Role
As the Business Analyst, I collaborated with stakeholders, product teams, designers, and developers to define requirements, document business rules, and support end-to-end delivery of the platform.
Key Responsibilities
✅ Requirement Gathering & Analysis
✅ User Story Creation & Acceptance Criteria
✅ Appointment Scheduling Workflow Design
✅ Cancellation & Refund Process Definition
✅ Doctor Availability Management
✅ Dashboard & Reporting Requirements
✅ UAT Planning & Execution
✅ Stakeholder Communication
Features Delivered
Appointment Management
Schedule and manage patient appointments
Track appointment status across multiple stages
Search and filter appointment records
Cancellation & Rescheduling
Appointment cancellation workflows
Automatic rescheduling process
Admin-controlled cancellation management
Refund Management
Refund initiation process
Refund reason validation
Workflow documentation and testing
Doctor Management
Available doctor tracking
Resource allocation visibility
Operational dashboard insights
Deliverables
Business Requirement Documents (BRD)
Functional Requirement Specifications (FRD)
User Stories & Acceptance Criteria
Process Flow Documentation
UAT Test Cases
Product Validation & Stakeholder Reviews
Tools Used
Jira • Agile • UAT • Product Documentation • Process Mapping • SQL • Business Analysis
Outcome
Successfully supported the delivery of a healthcare operations platform that improved appointment management, streamlined cancellation and refund processes, and provided administrators with better visibility into doctor availability and operational performance.
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