Freelance Backend Engineers in ChicagoFreelance Backend Engineers in Chicago
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Cover image for Reduced engineering dependency for customer
Reduced engineering dependency for customer configuration — rebuilt a deprecated portal into a flexible self-service admin system. Customers now configure real-time workflows without developer involvement. Rebuilt a legacy platform into a modular, extensible admin system with a queue builder using attribute-based routing logic, hours-of-operation management with exception handling, and a scalable architecture designed for long-term growth. MY ROLE - Led system design and frontend architecture - Implemented core admin interfaces and workflows - Collaborated on backend extensions - Drove customer adoption of new tooling DELIVERABLES - Queue builder with attribute-based routing logic - Hours-of-operation management with exceptions - Modular, extensible admin architecture RESULTS - Reduced engineering dependency for customer configuration changes - Improved scalability of onboarding and customer support workflows - Customers self-configure real-time workflows without developer involvement
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Cover image for 1–2 clicks to session start
1–2 clicks to session start — down from a multi-step fragmented flow. Zero lost inbound leads after-hours via conditional fallback UI. Used as a primary feature in revenue-adjacent sales demos. Simplified a fragmented call initiation flow into a fast, intuitive experience. Implemented progressive disclosure — clear primary CTA, minimal modal, then action. Added conditional UI based on hours of operation with an after-hours contact form fallback. Maintained across multiple customer deployments including Coloramo FCU and Chelsea Groton Bank. MY ROLE - Owned UX redesign and frontend architecture - Extended backend APIs for hours-of-operation logic - Implemented real-time UI state handling - Maintained multiple customer deployments DELIVERABLES - Progressive disclosure call initiation flow - After-hours conditional fallback UI - Live deployments at Coloramo FCU and Chelsea Groton Bank RESULTS - 1–2 clicks to session start — down from fragmented multi-step flow - Zero lost inbound leads after-hours - Adopted as a core feature in revenue-adjacent sales demos
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