Strategy-Led Redesign for Industrial IoT Platform with AI
Ralph Jones
Verified
Strategy-led UX/UI redesign of industrial IoT platform with AI integration
✦ Results
Reduced alarm resolution time from 4 taps to 1, cutting friction at the exact moment operators are under pressure to act on critical events.
Design audit uncovered three critical UX failures (no primary alarm action, buried remedy guidance, hidden recurrence patterns) that directly shaped the redesign strategy.
Integrated Lumi (AI assistant) at critical decision points (alarm context, investigation chat, daily brief), turning tribal knowledge into a surfaced product feature that enables operators to act faster.
The home page: a top-down view of your site assets, sensors, gateways, and those showing alarms
Technicians respond to alarms on their phones, so mobile was a priority
✦ About
Lumicent (🇨🇦) formely CoGo, is an industrial IoT condition-monitoring platform tracking assets, sensors, and alarms across distributed sites. Over a 5-week strategy-led engagement, I redesigned three mission-critical flows and established the design foundation for the broader platform.
The work started with a structured design audit that uncovered the real problem: the platform’s hierarchy reflected how data was stored, not how operators needed to consume it. Remedy guidance lived as tribal knowledge. Recurring alarms were treated as isolated events.
Lumi (the AI assistant) was woven in at the right moments: contextual chat during investigation, a daily brief on the home page, and remedy suggestions at the point of alarm.
The engagement converted into a Launch Support Retainer, continuing the partnership post-launch.
✦ Features / flows designed:
Alarm Response, Investigation Flow, Home Page (site overview with Lumi daily brief), Lumi AI Chat Integration
The process: Design Audit, User Journey Mapping (shown above), Information Architecture, Wireframes, Hi-Fi Design, and Design System
BEFORE — Single letters to represent Assets, e.g. (F) for Fan. But what happens when multiple assets start with (F)?
AFTER — Icons tied to 3D imagery gave each Asset a distinct, learnable identity
Introduced a visual system linking assets to icons and 3D imagery, letting technicians learn them over time at a glance
A clean dashboard: colour is used sparingly and with purpose
Ask Lumi (Ai) for a site summary and get an instant answer with asset context
LEFT — Lumi identity explorations | RIGHT — Prompt cards
Lumi can be pulled in for support and context at any point
The home page for the Risk Manager: site risk score, downtime, est. cost, and problematic assets
Like this project
What the client had to say
Ralph is professional, skilled, and creative. His structured approach to our project starting from the current state, user personas, and challenges provided a great foundation for the design and resulted in a successful project
Lachlan Pedersen, CoGo IoT Inc
Aug 17, 2026, Client
Posted Oct 23, 2026
5-week strategy-led redesign of Lumicent’s industrial IoT platform. Cut alarm resolution from 4 taps to 1 and integrated AI across key flows.
Likes
1
Views
4
Timeline
Jun 8, 2026 - Aug 9, 2026
Clients
CoGo IoT Inc
