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Monic M's avatar
Monic M
max
Philippines
Helping SaaS brands grow through stellar customer support ✨
$50k+
Earned
1x
Hired
22
Followers
TOP_INDEPENDENT

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Helping SaaS brands grow through stellar customer support ✨
Cover image for Employee Onboarding Overhaul for a Digital Media Start-Up 🖥️
Employee Onboarding Overhaul for a Digital Media Start-Up 🖥️
2
30
Cover image for Customer Support @ Contra 💠
Customer Support @ Contra 💠
3
124
Cover image for Customer Support for a Help Desk Platform (SaaS) 🌐
Customer Support for a Help Desk Platform (SaaS) 🌐
3
65
Cover image for Customer Support for a Project Management Platform (SaaS) 🏕️
Customer Support for a Project Management Platform (SaaS) 🏕️
6
95
LucidCharts(1)
Faidurrahmaan Ogunkanmi's avatar
Faidurrahmaan Ogunkanmi
Sagamu, Nigeria
No-Code & Low-Code Specialist | Full-Stack Developer
$5k+
Earned
1x
Hired
5.0
Rating
104
Followers
No-Code & Low-Code Specialist | Full-Stack Developer
Cover image for LinkiDoo Software
LinkiDoo Software
0
1
Cover image for Divvi It - Bubble Dev
Divvi It - Bubble Dev
4
20
Cover image for This project came through a referral from a previous client....
This project came through a referral from a previous client. Dara’s Healthcare Ltd. contacted me with the goal of creating a simple 8K informational website, not a medical platform, but a clean and modern web presence for their brand. They had no documentation, no structure, and no design framework, but they had a clear idea of what they wanted to achieve. After discussing their vision, I guided them through the explanation process and gathered all necessary details. Based on their input, I: Created complete project documentation outlining content, layout, and site flow Designed a full UI/UX concept for the website Developed the website using Bubble.io (http://Bubble.io), ensuring responsiveness and a smooth user experience See Final Result (https://darashealthcare.com/)
3
5
218
Cover image for Co-working-mgmt-app
Co-working-mgmt-app
1
1
LucidCharts(1)
Joey Neal's avatar
Joey Neal
San Diego, USA
0-1 product leader, ex R/GA, MakerBot, Hero Health
New to Contra
0-1 product leader, ex R/GA, MakerBot, Hero Health
Cover image for In terms of social impact, Hero helped members live their be...
In terms of social impact, Hero helped members live their best lives by ensuring they took their medication on time. I joined the company to design and develop the consumer experience from end-to-end with a tight-knit team right from the start. We focused on two key sprints: Setup: Onboarding accounts, setting up schedules, and loading the medication dispenser with pills. Day-to-day usage: How members get notified when it's pill time, dispensing meds, and what happens if they miss a dose—cue the caregiver experience. Incredibly complex digital/physical interactions made simple. Sometimes when you're grinding, you don't realize the impact until a member reaches out and says: "I want to say how this machine has changed my life! Because of Hero I've not had a seizure in months."
12
202
Cover image for Finally took time to document my work properly. Last decade ...
Finally took time to document my work properly. Last decade building products bridging physical and digital: connected medical devices, 3D printers, smart implants, consumer electronics. Zero-to-one builds, scaling teams, shipping things that matter. This year I went deep: detailed case studies for Hero Health, MakerBot, and Canary Medical. The wins, the process, what I actually did. Years of work condensed into a few scrolls. Also added 2025 builds—including Superstash, a native iPadOS app I designed and developed solo using AI-assisted tools. Design to code, at a pace that used to require a team. If you're curious what a decade+ of product work looks like: https://jneal.vercel.app
19
181
Cover image for PrintShop is my all-time favorite consumer experience we bro...
PrintShop is my all-time favorite consumer experience we brought to life at MakerBot. As the company pushed 3D printing into the consumer market with the new Mini Printer, we developed an end-to-end iPad app that made 3D printing accessible to everyone. Users could browse top models from Thingiverse, customize wearables, and purchase high-quality models from our digital store—all without any modeling skills required. The icing on the cake was Shape Maker, a feature that let anyone draw on paper, snap a photo, and transform it into a 3D model. Check out the video featured on my profile to see it in action.
15
235
Cover image for My last startup was a truly groundbreaking hardware/software...
My last startup was a truly groundbreaking hardware/software experience. Canary Medical engineered a smart implant device that allowed Healthcare Professionals (HCPs) to monitor patient recovery progress following knee replacement surgery. I led the overhaul of the HCP platform design and the execution of a patient app that let individuals view their own recovery progress. This included improvements to the base station setup experience, plus AI-assisted data analysis and exercise recommendations.
13
193
LucidCharts(1)